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Multi-Unit Leader

Austin Sonics, Ltd.

This is a Full-time position in Kyle, TX posted August 2, 2021.

SONIC is all about having fun while you work and gaining a sense of accomplishment along the way.

Not only do you work with fantastic people, you’ll get great pay, flexible hours and a cool uniform.

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins.

You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic!

The job duties include: * Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.* Directs and assigns employees as needed to ensure all aspects of service meet operational standards* Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.* Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.* Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.* Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.* Monitors multiple drive-in cost control procedures for food, labor, paper and inventory.

Takes immediate corrective action when necessary.* Monitors performance of vendors.

Takes immediate corrective action when necessary.* Audits drive-in employment-related records and payroll records.* Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.* Responds to escalated guest requests and complaints in a respectful manner.

Takes immediate corrective action when necessary.* Recruits, interviews and hire management team members to achieve proper staffing levels.* Approves compensation levels of drive-in employees and managers within company guidelines.* Prepares all necessary operational reports for multiple drive-ins.

Develops appropriate action plans to resolve unfavorable financial and/or sales trends.* Develops and implements a marketing plan for region.Additional Requirements: * High school diploma or equivalent required.

Advanced studies in business, restaurant management or related fields are preferred* Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision* Multi-unit supervision experience is preferred.* Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays* Knowledge of recruiting, interviewing and selection practices* Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations* Leadership and supervisory practices and skills; effective verbal and written communication skills* Basic accounting and computer skills* Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems* Problem solving, decision-making and conflict-resolution skills* Abide by the company’s appearance, uniform and hygiene standards

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