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National Account Coordinator – Newark, DE

ADT

This is a Contract position in Fort Worth, TX posted August 17, 2021.

Company Overview: At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them.

Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S.

as an industry-leading security, fire and life safety systems integrator.

We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn.

At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect.

When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day.

With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook .

Position Summary: Provide “World Class” support to our National Account Customers and National Account Managers.

Assist the National Account Sales Team with customer acquisition.

Coordinate all facets of the installation, service, billing and monitoring support.

Provide leadership to the National Account Team and local branch offices to succeed in meeting all Service Level Agreements and Branch Metrics.

Essential Duties And Responsibilities include the following.

To perform this job successfully, the National Account Coordinator may be expected to perform some or all of the duties listed, and other duties as assigned.

Support Account Managers and Lead Account Managers.

Coordinate with National Account Managers, local branches and authorized subcontractors to perform site surveys and assist with preparation of sales paperwork (proposals, bid packages, permits, contracts, etc).

Assist Account Managers with presentations to potential customers explaining the operation of their equipment and applicable services.

Assist Sales and Design Team in creating bid packages.

Create or help create sales documents.

Assist with mailing and faxing as necessary.

Assist in coordinating the installation, service, and billing of National Account Customers.

Work with the branches and Monitoring department to research and resolve customer issues.

Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department.

Prepare formal correspondence in response to customer’s questions or concerns.

Assist in handling customer escalations.

Pull Mastermind data for Account Managers and Sales Team.

Assist tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.

Assist in acquiring required permits.

Position may require mandatory overtime when necessary to meet company metrics.

Perform all other duties and projects as assigned.

Supervisory Responsibilities: None required.

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