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Nebraska Furniture Mart: Delivery Operations Lead

Nebraska Furniture Mart

This is a Full-time position in The Colony, TX posted August 17, 2021.

Pay Range: $18.78 $22.81 hourlyAt Nebraska Furniture Mart, we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home.

If you share our vision, we invite you to be one of us!People love working here!

Glassdoor ranked Nebraska Furniture Mart in the top 50 Best Places to Work in the U.S.

and here are a few reasons why:A FUN, stable work environment, with no lay-offs in our historyA safe place to work and shopA path to the career of your dreams (career development opportunities)A culture that encourages volunteering and serving our communitiesJob Description: Your Piece of the PuzzleDo you like helping others?

Nebraska Furniture Mart is looking for a Delivery Operations Lead to coach, train and support Delivery Operations staff and drivers.

If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!Job Duties: A Day in the LifeTrain: Empower staff to make decisions that are best for our customersCoach: Enhance staff strengths, recognize opportunities for improvement and monitor performanceSupport: Act as backup to absent manager to resolve customer situationsAssist: Offer cost effective solutions to customers to resolve conflictsAssess: Review delivery orders, exception reports, internal partner requests and customer request to ensure business continuity and customer loyaltyYour work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.Benefits: What’s in It for You?As a full-time member of our Nebraska Furniture Mart Family, you will enjoy:Competitive payHealth, dental, vision and life InsurancePaid holiday and paid time offStaff discount on merchandise(Collectively, NFM staff has saved almost $2 million on purchases in the last 12 months)Tuition reimbursementPaid training401(k) with company matchingShort and long-term disabilityEmployee assistance programCareer development and advancement opportunitiesCommunity volunteer opportunitiesNebraska Furniture Mart is an Equal Opportunity Employer.

ExperienceRequired 3 years of office/clerical related experience which included customer service and problem resolution Ability to negotiate with customers to find a mutually agreeable solution Basic computer skills plus knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access) Ability to work night, weekend and/or early morning hours based on business needs Pre-employment screening includes, but isnt limited to, drug screen and criminal background checkPreferred Prior training or supervisory experience Call Center and retail experienceEducationRequiredHigh School Diploma/GED or better in High School Diploma or GED or related field

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