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Patient Registrar

Hunt Regional Healthcare

This is a Full-time position in Quinlan, TX posted June 26, 2021.

Position Overview: (This position is PRN or as needed)* Responsible for the registration of patients with a focus on customer service, gathering information, upfront collections and the ability to interpret and ensure compliance with payer guidelines for accurate input.* Duties may also include telephone interviews, taking payments and discharging of patients.* Works in tandem with personnel from other departments to include nursing staff.* Handles patient inquiries and assist to resolve issues and/or concerns.Qualifications:Minimum Education* High School graduate or equivalent.Required Skills, Knowledge, and Abilities* Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Knowledge of Payer guidelines.* Computer knowledge.* Experience with automated systems.* Ability to operate office equipment, such as copy machines, fax machine and printers.* Must be able to work independently with minimal supervision. Good communication skills essential.* Prior experience involving public contact.Preferred Qualification* One year’s experience in a hospital, insurance or office environment.* Medical terminology.Responsibilities:* Demonstrates an understanding of and adherence to the HMHD Compliance Plan.* Conduct reflects HMHDs values and a commitment to HMHDs Code of Conduct.* Attends the required corporate integrity and compliance training and education programs.* Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.* Complies with all HIPAA standards.* Continually demonstrate the ability to determine appropriate patient status.* Register patients with correct account number and unit number.* Explain pertinent documents and hospital policies. Obtain appropriate signatures.* Interpret and ensure compliance with payer guidelines for accurate input.* Register patients timely to minimize wait time.* Process patient information with a minimal error rate.* Attempt upfront collections with a focus on constant improvement.* Consistently discharges ER accounts with accuracy.* Attends scheduled departmental meetings.* Works in tandem with personnel from other departments to include nursing staff.* Resolve issues and/or concerns amicably in a timely manner. Involve coordinator or manager when needed.* Promote and demonstrate excellent customer service at all times with internal and external customers to include patients, physicians, co-workers and other hospital personnel.* Communicates effectively and expresses ideas clearly, actively listens and follows appropriate channels of communication.* Adaptable and responsive to change.* Uses time clock accurately and is punctual on a consistent basis.* Demonstrates a positive attitude in all assigned task and towards others.* Follows “Call-In” policy by notifying PFS Leader of absence.* Absences during evaluation period: 0-6 Occurrences = Meets Requirements. 7 or more Occurrences = Does not meet requirements.* Adheres to hospital and department dress code. Maintains a professional appearance at all times.* Consistently contributes to the achievement of excellence in healthcare through the quality and caring values of the mission and vision of Hunt Memorial Hospital District.* Perform special duties and projects as assigned.

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