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PC Deployment Tech

eXcell

This is a Full-time position in Carrollton, TX posted March 1, 2021.

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.
 
*** This is an Onsite Contact Opportunity that is estimated to go 10 weeks. Hours are Monday through Friday, 8:00am to 5:00pm. ***
 
PC Deployment Technician (Level 1)
 
Job Information:
  • This project will include 2500 Dell laptops for WFH employees, where the Deployment PC Techs are onsite and the users come in to get their new equipment
  • Deployment PC Techs will do imaging, provide laptops to users, then collect old equipment
  • This group works within a VDI environment and uses Wise terminals
  • Will be replacing the user’s thin clients with laptops
Responsibilities:
  • Image Laptop devices using standard process for image and configuration
  • Windows 10 imaging
  • Update CMDB using ServiceNow for Associates device assignments
  • Manage tickets in ServiceNow (skills to use ticket management application)
  • Troubleshooting skills for imaging and Microsoft applications
  • Be able to ascertain post image deployment and configuration
  • Basic Avaya configuration
Requirements:
  • Must be familiar with Windows 10
  • Must know how to image a PC and perform troubleshooting
  • ServiceNow or other ticketing system experience
  • Customer service knowledge and skills to be able to assist associates with minimal computer experience
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
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