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Portal Collections Specialist $20+Bonus – IMMEDIATE HIRE


This is a Full-time position in Grapevine, TX posted July 6, 2021.

The IMPRIMIS GROUP has partnered with a corporation that is well-established and headquartered in the Grapevine area!

Due to this massive growth, our client is seeking multiple Jr.

and Sr.

collectors who seeks not just a job, but A CAREER!!!

Job overview: As the Portal Collections Specialist, you will monitor account and contact customers to discuss overdue payments, release accounts and service holds.

Also required to take actions to encourage timely payments and resolve/escalate customer issues as needed.
Will be accountable for monitoring, managing, and maintaining assigned accounts Cross-functionally, will work with sales and account owners to obtain and monitor POs.

Process all invoices daily to ensure timely payment Manage portals and ensure access to submit invoices Accountable for reducing delinquency of assigned accounts Establish and maintain strong customer relationships, internal and external Make collection calls and send correspondence in a fast paced, goal-oriented collections department Initiate repossession proceedings or disconnect service Provide excellent customer service regarding collection issues, process payments, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments Work overtime as needed Perform other assigned tasks and duties necessary to support the Collections Team
Job Requirements:
High school diploma or equivalent is required, some college preferred with collections experience or equivalent combination Must have 2-5 years of collection and portal collections experience Comfortable working with assigned metrics Strong attention to detail, goal oriented, problem-solving skills Excellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilities ERP and Microsoft (Outlook, Excel, Word) experience Ability to adapt to a changing environment Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency Must be willing and able to work in-office position

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