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Portal Specialist II

BH Management Services LLC

This is a Full-time position in Dallas, TX posted August 25, 2021.

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s “Best Workplaces for Women.” BH was also ranked in 2018 and 2020 as one of the “Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

* 3 Weeks of Paid Time Off
* Medical/ Dental/ Vision
* 401(k) + company match
* Birthday Paid Day Off
* BH Gives Back (Paid Volunteer Time Off)
* 12 Paid Holidays
* BH Paid Leave
* Sabbatical
* Education Reimbursement
* Employee Assistance Program

Position Summary: Responsible for assisting with all aspects of technical portal support to end users including second level support and ensuring data integrity by complying with policy and procedures.

Essential Job Functions:

* Initial portal property set up including office hours and additional fees to be added.
* Provides technical support and troubleshooting for Rent Café announcements, bulletin boards and community calendars.
* Provides display pricing support and troubleshooting.
* Completes Applicant and Resident payment ledger corrections in accounting software.
* Maintains electronic lease administration and integration for each property.
* Provides one on one support for end users to troubleshoot and solve technical problems.
* Escalates issues that could be recurrent of detrimental to business to appropriate people.
* Continuous review and audits of property settings and lease administration to ensure compliance.
* Exhibits strong commitment to the service needs of the internal and external customer.
* Conducts detailed assessments of products for proposing systems and/or business solutions by researching technology and systems options that align with company Initiatives.
* Reviews new Portal functionality and communicates enhancement opportunities to the direct supervisor.

Minimum Qualifications/Skills:

* Associates degree in computer science or related field
* Minimum 2-4 year experience in a technical support/helpdesk role in the last 5 years
* Extensive property management software knowledge preferable Yardi Voyager
* Knowledge in Resident portal software such as Rent Cafe
* General knowledge of Blue Moon
* Demonstrated troubleshooting, problem-solving and training skills
* Ability to work with clients remotely with or without remote assistance software.
* Effective oral and written communication skills
* Ability to work with a diverse group of people in a collaborative environment
* Ability to handle multiple projects and thrive in a fast-paced environment

* Familiar with a variety of the field’s concepts, practices, and procedures
* Relies on extensive experience and judgment to plan and accomplish goal
* A wide degree of creativity and latitude is expected.

Desired Qualifications/Skills:

* Bachelor’s degree in computer science or related field
* Resident Portal experience
* Yardi Voyager/CRM experience
* Single Family Portal experience

Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job generally operates in a professional office environment, but may also occasionally operate in an outdoor environment. While performing the duties of this job, employees must be able to remain in a stationary position for long periods of time, occasionally move about the office, constantly operate a computer and other office equipment, communicate regularly and effectively with others, both written and verbally, and may occasionally lift up to 30 pounds.

This position requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.

The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.

Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

All BH employees are expected to conduct themselves in a professional manner at all times, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures.

Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.

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