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Print Production Account Specialist

RR Donnelley & Sons

This is a Full-time position in Houston, TX posted July 8, 2021.

Print Production Account SpecialistCustomer ServiceHouston, TX* ID: 51583* Full-Time/RegularCoordinate production of printed materials, or print related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer’s product.Responsibilities* Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.* Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.* Coordinate production of components with other internal plants and/or external vendors as required.* Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.* May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.* Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.* Tally the final production runs and work performed to assemble paperwork for billing purposes.* Performs other related duties and participates in special projects as assigned.RRD is an EEO/AA including Vets and Disabled EmployerRequired SkillsRequires excellent knowledge of functional areas related to the job and the ability to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. Must have excellent verbal and written communication skills with a proactive working style, excellent follow-through and a can-do attitude. Requires proficiency with Windows applications; Microsoft Office products; and print production database systems such as WCSS, Foundation, and Custom Route. Must have proven customer service and project coordination skills with strong organizational skills and the ability to manage deadlines, prioritize workload and make adjustments to meet business needs. Must be able to work overtime, to possibly include weekends and holidays.Required Experience3+ yrs experience in the printing industry with comprehensive customer service responsibilities. Requires familiarity with high volume commercial print manufacturing processes such as sheet fed, web and digital printing, bindery techniques, and kitting, fulfillment and distribution processes.

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