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Product Specialist – REMOTE

The Computer Merchant, Ltd

This is a Contract position in San Antonio, TX posted August 24, 2021.

Product Specialist REMOTE Job Description: Serves as product expert for internal/external clients during product implementation, enhancement and integration.

Interfaces with various development, network, and product groups to facilitate client product enhancements and ensures final product meets client specifications.

Builds test configurations and conducts integration analysis to ensure system compatibility and optimum performance.

Having 3-6 years experience.

The Alpha Support team is a centralized, dedicated and knowledgeable team responsible for providing seamless service to Alpha Clients for the full spectrum of needs from technical, data and service questions to incident response related to the Alpha platform.

The team is a single point of contact for all client service needs and partners with the client (front office), middle office, data, technology and implementations teams, as well as contracted third-party vendors to research, and resolve all inquiries/issues.

Equal Opportunity Employer Veterans/Disabled Job Requirements: The Expertise And Skills You Bring Bachelors/Masters degree in Finance, Economics, Financial Engineering, Mathematical Finance or other relevant area.

7 years of experience (AVP) / 5-7 years of experience (Officer) / 3-5 years of experience (Sr.

Associate) / 0-3 years of experience (Associate) with prior trading support, fund accounting or trading experience Proficient understanding of SQL.

Familiarity with industry software providers to promote platform interoperability (i.e.

Bloomberg PORT, CRD, BRS Aladdin, SimCorp Dimension, Factset, Fidessa Minerva, Eze Software, etc.) (preferred) Advanced working knowledge of financial instruments including Equity, Fixed Income, Derivatives and Combinations.

Customer service mindset motivated to resolve customer concerns quickly and thoroughly A team player who demonstrates a positive, collaborative, solution-based thinking Strong project management and organization skills, with the ability to manage multiple and competing priorities Process oriented Strong analytical and problem-solving skills Good communication skills with the ability to translate highly technical information into clear and concise business language Ability to work in a fast-paced, globally structured environment with the ability to work outside of normal working hours to support 24/5 global coverage Hands on experience with the Charles River IMS application (required for Officer/AVP) Experience with Salesforce (preferred) What You Do Apply frameworks for categorization, prioritization and escalation to all inquiries/issues for consistent service.

Follow a streamlined operational process for receiving and resolving service requests with a sense of urgency Create, document, and track the status of requests through closure in a centralized workflow tool for data quality and process transparency Proactively communicate accurate and timely information to clients and stakeholders about open service requests/issues Partner with clients and stakeholders to resolve production issues with clearly identified short
– and long-term solutions and timelines Nice to have Communication/writing skills, end-to-end knowledge of the trading lifecycle, prior trading/fund admin experience Must-haves Prior experience with CRIMS, prior experience in a software/tech support organization, deep expertise in one or more financial instruments

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