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Rep 2, Customer Order Mgmt

TechDigital Corporation

This is a Full-time position in San Antonio, TX posted July 11, 2021.

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.Demonstrates working knowledge of business practices and procedures.

Demonstrates working knowledge of product/service features used in customers’ businesses.

Interprets and applies systems knowledge and tools to manage customer requests with supervision.

Resolves routine problems/issues.

Coordinates problem resolution with alternate sources.

Offers customers alternatives based on available tools and information.

Has developed knowledge and skills in own area; may still be acquiring / expanding higher level skills.

Applies knowledge / skills to complete a variety of day-to-day activities within own area.

Works with moderate supervision / guidance; accountable for individual results and impact on team.

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