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Senior Trainer – Facilitation

Gamestop, Inc.

This is a Full-time position in Grapevine, TX posted July 3, 2021.


GameStop is seeking an experienced Trainer to join our Guest Care Team in Grapevine, TX.

The position can also be remote but must be in the South Florida area.

As Trainer, you will be the champion of our onboarding experience.

Your responsibility will be to provide a challenging yet rewarding experience to our new hires, helping them level up into confident and mighty guest care agents.

What Your Journey Will Look Like

Guiding Guest Care new hires in a physical and/or virtual setting for the first two weeks of their GameStop adventure

Evaluate each new hire’s performance and behavior to determine next course of action, supporting the employee experience as well as business needs

Preparing new hires to become ultimate Guest Care agents by educating on our culture, policies, procedures and mindset

Providing an engaging experience and teaching in a way that’s hands-on, creating an enriching experience for new hires

Assessing and addressing gaps in trainee understanding or training material

Coaching new hires in real time

Review results produced from new hire classes to address and improve on gaps

Responsible for developing and updating functional training and quality assurance materials for new and experienced associates.

Mentor and highlight opportunities, milestones and successes for agents (new and tenured), partnering with leadership for training.

Work closely and collaboratively with the organization-level Manager of Talent Management and Development to ensure that training materials developed are consistent with organizational standards related to adult learning principles, alignment, and to ensure that organizational resources are used effectively by avoiding duplicate or overlapping work.


High School Diploma

Bachelor’s Degree preferred

2+ Years exceptional presentation and facilitation skills

High energy and a positive mindset that is contagious!

Understanding of Adult Learning Theory and basic principles of Adult Education

Experience in facilitating new hire training programs

Experience facilitating virtual and in-person training programs

Ability to inspire and help new hire trainees evolve through the training program

Heavy interpersonal skills to communicate effectively with all contacts

Professional appearance and demeanor

Ability to translate business needs into training strategies and drivers to provide successful outcomes

Strong experience in all Microsoft office products and training technology platforms

Able to flex to business needs and adjust/compromise plans as needed

Ability to stand, speak, and lead sessions for on-site and virtual groups for prolonged periods of time on a constant basis.

Flexibility to travel occasionally as needed

About GameStop

GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a digital-first omni-channel retailer, offering games and entertainment products in its more than 4,000 stores and comprehensive e-Commerce properties across 10 countries.

GameStop, through its family of brands, offers the best selection of new and pre-owned video gaming consoles, accessories and video game titles, in both physical and digital formats.

GameStop also offers fans a wide variety of POP!

vinyl figures, collectibles, board games and more.

Through GameStop’s unique buy-sell-trade program, gamers can trade in video game consoles, games, and accessories, as well as consumer electronics for cash or in-store credit.

The company’s global family of brands include GameStop, EB Games, Micromania, ThinkGeek, and Game Informer® magazine, the world’s leading print and digital video game publication.

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