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Service Advisor

Southwest International Trucks

This is a Full-time position in Dallas, TX posted March 1, 2021.

Southwest International Trucks has an opportunity for a few experienced Service Advisors to join our team.  We are seeking highly motivated individuals with strong customer service and management skills.

Job Responsibilities:

  • Communicate with service customers to determine the nature of the mechanical problems
  • Secure agreement with customer before repair
  • Determine warranty eligibility
  • Prioritize repairs needed to be completed to the mechanics
  • Follow-up on repair with mechanics/ keep customers informed
  • Handle telephone inquiries/return phone calls
  • Maintain the upkeep of the shop
  • Assist the Service Manager as needed

Job Requirements:

Required:  High School diploma or equivalent and 3 or more years minimum experience as a Service Advisor, preferably in the Heavy Duty Truck Industry.

  • Valid driver’s license and clean driving record, CDL a plus
  • Sales Skills and ability to make appropriate service recommendations
  • Good verbal and written communication skills
  • Solid computer skills-must be able to enter data accurately and quickly
  • Ability to problem solve in an efficient and effective manner
  • Able to Work Saturday Rotation

At Southwest International Trucks we value our employees.

Company Benefits:

  • Competitive skill- and experience-based pay
  • CIGNA Medical, Dental, Vision and prescription card benefit packages available
  • Company-paid Life/AD&D- option for additional supplemental and dependent life polices
  • Company-paid Short Term Disability and optional Long Term Disability
  • 401K retirement plan
  • Paid Holidays (after 90 days)
  • Paid Vacation
  • Career advancement opportunities
  • Referral rewards program
  • Direct payroll deposits
Southwest International Trucks is an Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or as a qualified individual with disability.

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