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Service Lead

Sears Hometown

This is a Full-time position in Carrollton, TX posted May 12, 2021.

The Service Lead is responsible for ensuring merchandise is in saleable, functioning condition through testing, repair and merchandise preparation.

The Service Lead is also responsible for leading the Outlet Repair Specialists by completing administrative functions, including but not limited to ordering parts for cosmetic and mechanical repairs, entering service orders for product repair, managing service orders for internal repair work and managing parts inventory.

The Service Lead is also a role model within the unit for abiding by and holding others accountable for the Code of Conduct and overall business practices.

Leads by example with the highest level of integrity.

The Service Lead must have day, evening and weekend availability to work.

Job Duties/Responsibilities
Leads the ORDC repair operations to ensure achievement of business goals in expenses, payroll, and Associate morale Adheres to consistency and operational processes and ensures performance standards are met Leads team’s ability to perform all cosmetic and mechanical repairs, replacing available parts and restoring merchandise to saleable condition Maintains operational standards and manages aged inventory (specifically that 120 days and older) Assists in training and develops action plans to improve performance Takes ownership for full implementation of corporate programs and initiatives on expense management, productivity and Associate morale Responsible for creating service orders for products requiring cosmetic and/or mechanical repair Responsible for ordering parts for cosmetic and mechanical repairs, including parts research to idenfity proper parts and availability Maintains processes for ordering and tracking parts for product repair, and manages inventory of parts for cosmetic and mechanical repairs Understands and communicates to Management activities/trends in the ORDC and unique local issues Ensures that the ORDC adheres to safety policies and procedures

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