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Shift Leader

Buffalo Wild Wings

This is a Full-time position in Wichita Falls, TX posted April 21, 2021.

POSITION SUMMARY: In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.KEY RESPONSIBILITIES:*Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training*Support appropriate personnel policies, labor laws and safety procedures*Ensure all security procedures are executed (safe procedures, open/close procedures etc.

)*Transition into opening/closing duties*Make guests really happy by providing great guest service*Resolve guest complaints/issues*Lead team members to open, transition, and close shifts*Manage and organize the line and delegate duties to team members*Know and uphold standards for product quality*Work the line as needed*Execute and support all food safety requirements and practice*Control food costs, labor, waste, and cash on the shift*Count cash drawers and follow proper daily cash handling proceduresQUALIFICATIONS/SKILLS:*Great communication skills to communicate effectively with guests and co-workers; bi-lingual skills a plus*Must have a positive attitude and ethics which support our values and culture*Must be a strong team player*Ability to train and coach othersnull

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