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Sourcepoint, Inc.: It Help Desk Administrator (In Office – Houston)

Sourcepoint, Inc.

This is a Full-time position in Houston, TX posted August 25, 2021.

General Purpose:The site IT Systems Administrator is responsible for the technology infrastructure at our Palm Bay site.

Individual must be a self-starter who can solve complex issues from start to finish with little supervision and work closely with our offshore support engineers within a high energy contact center environment.Major Duties and Responsibilities: Proactively provide support and input into all responsibilities of IT team.

Maintain appropriate site records of all technology involved operations.

Support users in the use of IT equipment by providing appropriate coaching/training and advice.

Working with third party vendors/suppliers to make sure provision of IT services are in line with SLAs.

Have input to recommending suitable software/hardware where these may improve user performance.

Manage and Implement changes to network switches, Routers, Servers etc.

Provide desktop support to site user population on a variety of operating systems.

Troubleshoot and remediate issues impacting the operation of the corporate voice and data infrastructure Supervise and participate in the implementation of technology projects and platforms supporting a complex corporate data and voice infrastructure.

The list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities, as needed.

Perform all activities in keeping with established change management and approval procedures.

Provide Incident management assistance liaising between the company and our clients.Knowledge, Skills, and Abilities: Experience managing a Windows 2008/12 Active Directory and Exchange environment Strong working knowledge of VDI, VMware Strong working knowledge of Backup Exec and backup policies/procedures.

Experience installing and supporting server-side applications such as Microsoft SQL Server, Microsoft Lync, and Microsoft SharePoint.

Understanding of wide area networks and network VLANs.

Understanding of carrier technologies including T1/PRI, ISDN, metro Ethernet and systems interconnectivity Experience configuring and administering Free PBX, Cisco Call Manager, Cisco Switches, and Routers.

Good working knowledge of Cisco IOS.

Prior experience administering Internet Filtering and Intrusion Protection Systems.

Understanding of traffic shaping and QoS principles.

Experience with Internet Information Services and the installation and maintenance of web servers and web-based services.Working knowledge of telecommunications systems.

Experience with dealing with call flow design and implementation on a large scale call center environment.QualificationsEducation/Experience and/or Training: Associate’s degree in Computer Science.

(Desirable)3+ years’ experience supporting customer solutions in a technical customer service environment, with experience in emerging technologies.Professional Level Certifications, considered a plus.

Microsoft, Cisco etcSourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

All candidates who have received a written offer of employment will be required to undergo a company paid drug test.

Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant’s job offer.Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.

To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.#IND-SPPrimary Location: United States-Texas-HoustonWork Locations: Bellaire HoustonJob: CoordinatorOrganization: Mortgage Onshore SupportJob Posting: Aug 19, 2021, 9:35:01 AM

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