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Spa Front Desk – Concierge

Horseshoe Bay Resort

This is a Contract position in Horseshoe Bay, TX posted March 24, 2021.

The Spa Front Desk – Concierge is mainly responsible for the reception area at Bayside Spa and Fitness as well as all spa and fitness areas. This person will also work at our Retail Tennis boutique. Responsibilities include greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of spa and fitness. Provide friendly, efficient and accurate service. And, to maximize spa and fitness bookings and retail sales while creating and accommodating the guests’ spa and fitness experience.

ESSENTIAL JOB FUNCTIONS:

• Properly open and close spa & fitness areas each day with consistency and proficiency according to Standard Operating Procedures.
• Accommodate guest’s needs by accurately booking, changing and canceling spa and fitness appointments.
• Accommodate guest reservation requests, offering many options and providing up-selling and cross-selling options to guests.
• Provide current and detailed descriptions of spa and fitness services; know current fitness class schedule, current packages, facility features and hours of operation.
• Know each service contraindications and keep up on product knowledge for spa and fitness services and retail items.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and discounts available.
• Provide facility tours as needed.

MINIMUM

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