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Specialist, Product Training, Property Tax Operations

Ryan, LLC

This is a Full-time position in Dallas, TX posted March 7, 2022.

A Property Tax Product Training Specialist is a member of the Ryan Property Tax Operations team who is an expert and advocate in PropertyPoint, a platform used by the practice.

They provide system guidance, support, and enforces policies in order to maintain data integrity.

A Property Tax Product Training Specialist enhances and increases users’ skills, performance, productivity and quality of work.

This position requires a self-starter and creative problem solver.

The ideal candidate will have strong communication skills and a strong technology background.

This position coordinates effectively with members of the People Group, members of Talent Effectiveness, the Property Tax Operations team and colleagues across the Firm.Duties and responsibilities, as they align to Ryan’s Key ResultsPeople:* Be an expert, proponent, and advocate of PropertyPoint.* Always provide user support.* Assists with enforcing Policies and Procedures.* Demonstrate Ryan’s core values by creating a positive and accountable work environment.* Attends and participates in all scheduled conference calls and training sessions.* Contributes to employee engagement, performance, and Talent Management strategies.Client:* Identify training and developmental needs.* Researches strategies aligned with internal practices and external industry trends.* Drive training initiatives.* Organize and lead Internal and External demonstrations, training efforts and continuing education.* Create and maintain PropertyPoint procedure documents under the direction of senior operations leadership.Value:* Recommends possible enhancements or policies.* Assists with development testing.* Provides communication and training to the practice.* Develops and delivers proposals, presentations, and customized solutions under the supervision and direction of senior operations leadership.* Updates department forms, documents, and processes as directed.* Performs other duties as assigned.Education and Experience:* Must have a minimum of 2 years’ experience in property tax and a property tax data management system.* College degree preferred, not required.* Personal Property Compliance background strongly preferred.* Accounting background preferred, not required.* Must be able to travel as needed (frequency to be determined; anticipate monthly).* Familiarity with and ability to implement various training methods; including, but not limited to: orientation, mentoring, coaching, in-classroom training, e-learning, and workshops.* Comfortable with public speaking and leading both small and large training sessions.* Strong writing and record-keeping ability for reports and training manuals.* Highly effective interpersonal and communication skills including written and verbal skills in order to customize the message for the audience and organization.* Ability to work both independently and as part of a team with professionals at all levels.* Projects professional demeanor and demonstrates punctuality, dependability, good organization, accuracy, attention to detail; and is able to follow-through on all tasks timely, working without close supervision, and under tight time constraints.* Handles and safeguards confidential information and sensitive material.* Internal Candidates must have their direct manager’s approval and support of their respective Practice Line Leader.Computer Skills:To perform this job successfully, an individual must have working knowledge of Microsoft® Word, Excel, PowerPoint, Outlook, and Internet navigation and research.Prior experience in property tax data management systems is required.Certificates and Licenses:Valid driver’s license required.Supervisory Responsibilities:This position has no supervisory responsibilities.Work Environment:Standard indoor working environment.Occasional long periods of sitting while working at computer.Occasional long periods of standing while training.Position requires regular interaction with employees in-person, via e-mail and telephone, and video conferencing.Independent travel requirement: 25 to 50%.Equal Opportunity Employer: disability/veteran

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