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Sr. Associate, Operational Risk

Santander Holdings USA Inc

This is a Full-time position in ADDISON, TX posted July 14, 2021.

Job Family: Risk

Monitors activities to minimize the company’s exposure to risk. Activities may include quantitative analysis, risk identification and remediation. Represents or supports the reputation of the company to minimize operational risk by resolving issues and ensuring adherence to operational risk standards through effective identification, assessment, control, monitoring, testing and reporting of operational risk within the risk appetite.

Job Function: Risk Management

Ensures adherence to the policies and procedures established by the company. Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies. Monitors and manages risk/exposure and compliance with the company’s policies. Identifies, manages and reports on the company’s risk areas. Evaluates the adequacy and effectiveness of data, document retention, and monitors systems.

Summary of Responsibilities:

The Sr. Associate, Operational Risk is responsible for oversight of the strategic development, implementation, and effective execution of the Operational Risk program, including the identification, management, governance and reporting of Operational Risks within the organization. Oversight is executed via ongoing and periodic Monitoring, point in time Testing, Targeted Risk Reviews (TRR) and BAU Oversight and Independent Challenge (IC).
Key program elements for this role cover primarily Risk and Control Self-Assessment (RCSA) and Issue Management and Remediation. Other program elements may include training, awareness and communication, KRIs, policy adherence, and monitoring.

Essential Functions:

  • Provide ongoing independent challenge and monitoring of RCSA and Issue Management activities executed for Santander Consumer

  • Assist in the ongoing or periodic monitoring of operational risks within the first line of defense leveraging targeted metrics and other information

  • Contributes to key stakeholder reporting, escalation and communication to Risk Governance Forums

  • Helps drive culture of risk awareness.

  • Participates in the creation and delivery of operational risk training.

Other Functions:

  • Other duties as assigned.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.


  • Education –

    • Bachelor’s Degree: Business, Finance, Management, or equivalent field.

    • or equivalent work experience

  • Experience –

    • 5-9 years Risk Management

    • Financial Services industry.

  • Skills & Abilities –

    • Strong operational risk management principles, methodologies and tools, governance principles and activity preferably in a financial services environment.

    • Knowledge of workflow/processes and risks/controls, including: origination, underwriting, servicing, and collections/workout.

    • Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense

    • Advanced operational risk, process, and control validation and/or assessment skills.

    • Ability to direct, train and guide peers, subordinates and management.

    • Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.

    • Ability to adjust to new developments/changing circumstances.

    • Ability to convey a sense of urgency and drive issues/projects to closure.

    • Ability to effectively interact with the market, executive management and vendors.

    • Ability to adapt and adjust to multiple demands and competing priorities.

    • Excellent written and oral communication skills.

    • Excellent analytical, organizational and project management skills.

    • Strong project management skills.

Employees desiring consideration should complete an online application, utilizing the appropriate process as subscribed by the posting entity. Employees should provide all pertinent information to support their candidacy.

To be considered eligible for internal posting, Santander employees must meet all of the following eligibility requirements:

  • Completion of at least one year of active service in Santander

  • Completion of at least twelve months in current position

  • Be in “Good Standing”

Please click here to see the full policy –


  • Collaboration – Relationship Management:

    • Advanced – Leading and Guiding

      • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results

      • Uses informal networks to gain support for ideas and projects

  • Collaboration – Teamwork:

    • Advanced – Leading and Guiding

      • Brings out the best in each team member by consistently motivating and acknowledging peer contributions

      • Understands and leverages team dynamics

  • Execution – Accountability:

    • Advanced – Leading and Guiding

      • Fully accountable for timeliness, completeness, quality of projects, processes, products and services

      • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks

  • Influence – Information Sharing:

    • Advanced – Leading and Guiding

      • Ensures people receive the information they require, and brings the team together to share information

  • Influence – Two-way communication:

    • Advanced – Leading and Guiding

      • Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages

      • Asks open-ended questions that encourage others to give their points of view

  • Risk Business Acumen – Industry Acumen:

    • Advanced – Leading and Guiding

      • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization

      • Can identify functional and organizational implications associated with major trends

      • Designs solutions to address industry activities that impact the organization

  • Risk Management – Knowledge of Risk Management Policies, Regulations, Processes and Procedures:

    • Advanced – Leading and Guiding

      • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary

      • Understands end to end processes across the organization and how processes are integrated

      • Has a practical knowledge of regulations impacting area supported

  • Risk Management – Risk and Compliance Adherence:

    • Advanced – Leading and Guiding

      • Ensures that all directs and colleagues have appropriate knowledge of risk and the regulatory environment

      • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.

  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.

  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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