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Sr Quality Assurance Analyst, Quality Reporting

CGI Group, Inc.

This is a Full-time position in San Antonio, TX posted July 4, 2021.

Sr Quality Assurance Analyst, Quality Reporting

Position Description
CGI Federal is seeking highly-qualified, motivated professionals to support the Defense Health Agency (DHA) Military Health System (MHS) Enterprise Information Technology Service Integrator (EITSI) program. This critical technical program will simultaneously transform the DHA’s existing IT infrastructure, enterprise services, governance, and organizational change management through Multisourcing Services Integration (MSI), while also providing large-scale Global Service Center (GSC) help desk support.

The Senior Quality Assurance Analyst, Quality Reporting, works within the Quality Management functional area of the Service Management Office (SMO), reports to (QA Branch Lead), and works with the other QA Analysts, with a focus on process auditing and quality control of work products and services within the Practices. This role provides expertise in performance management, key performance indicators (KPI), metrics, service level agreements (SLA), and performance reporting to support the transition-in of a component of a large-scale government contract. This role requires expertise in project management, performance management, statistical analysis, and awareness of transition management.

Your future duties and responsibilities
• Accountable for: Monitoring, managing, and improving the QA Practices and Processes
• Responsible for: Practice Maturity Assessments and audits of adherence to the documented practice and processes, as well as participating in improvement initiatives when the documented practices require change or improvement. Assist in production of the T104, T110, T118 Deliverables
• Coordinated with/Informed on: Practice and Process changes in the Service Management Manual

Required qualifications to be successful in this role
• Must possess six (6) years of progressive experience demonstrating the required proficiency.
• A Federal Investigative Standard (FIS) Tier 3 background investigation is required for this position.
• Bachelor’s degree and/or equivalency desired.
• ITIL4 Foundation, ITILv3 SD, ST, PPO, RCV, or SOA Certificates
• ITIL4 DPI/MP Certificates
• ISO20000 Auditor
• CMMI Auditor

*This position is contingent upon contract award.


Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.


  • Communication (Oral/Written)
  • ITIL V4 Foundations
  • Quality Assurance/QA Strategy
  • Quality Management
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