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Stratton Amenities: Pool Attendant/Concierge

Stratton Amenities

This is a Full-time position in Dallas, TX posted August 16, 2021.

Pool Ambassador Job DescriptionWe are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in downtown/uptown Dallas, TX.

The ideal candidate is passionate about providing exceptional hospitality and guest experiences.The Pool Ambassador is responsible for overseeing the community pool and amenity area, ensuring authorized resident and guest use only in a safe and enjoyable environment.We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.Position RequirementsExcellent verbal communication skillsExcellent problem-solving skillsMust be able to receive and follow detailed instructions, as well as give them, and ensure details instructions are followedThis position requires working outdoors in temperatures exceeding 90 degrees FRequired to stand and/or in continuous motion for extended periods of time while performing job functions with physical enduranceTakes pride and ownership in the position and propertyAbility to listen and react quickly to residents’ and guests’ requests in a genuine mannerHave at least two year of hospitality experiencePossess amazing interpersonal skills and exceptional guest service abilitiesBe organized, proactive, productive and self-motivated showing a positive attitudeMaintain a neat and professionally well-groomed appearanceThink clearly, quickly and efficiently and make concise decisions even under pressureMust have dependable transportationMust be able to lift or move objects up to 50 poundsMain ResponsibilitiesChecks in, greets and directs residents and guests with a welcoming and pleasant attitudeExceed residents’ and guests’ expectations by providing anticipatory service and ensuring smooth accommodationsResponsible for access and control of the pool and amenity deckEnforces pool rules, policies and restrictions as directed by the propertyEscort people if necessaryMonitor access throughout the shift and ensures authorized resident and guest use onlyCautions residents or guests behaving in an unsafe mannerManage crowd controlCompletes opening, running, and closing checklistsProperly straighten patio furniture and place any left items in list and foundCleans and maintains pool and pool deck throughout the shift.

Pool area must be kept debris and litter freeCompletes an hourly DARCompletes and submits an incident report to address any issue or situation where a resident or guest was removed for safety or behavior reasonsAbility to maintain confidentialityWalk the premises to ensure the highest standards are being metPerform all other duties as assignedMust be able to work flexible schedules including nights, weekends and holidaysExperience Requirements:3 years’ experience in Guest Services, Hospitality, or Upscale Hotel3 years’ experience in a luxury, busy retail environmentMust have experience delivering exceptional service

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