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System Administrator

VIP Staffing

This is a Full-time position in Austin, TX posted September 8, 2021.

System Administrator Location: Austin , TX 78754 Post Date: 08/13/2021We’re looking for a Systems Administrator to join our growing technical team.

While this position does involve troubleshooting a variety of different systems, we need someone with plenty of Microsoft experience, including O365.

Who we are: Our organization services IT providers for small to medium sized companies.

When it doesn’t make sense for a smaller company to have a fully-staffed IT department, that’s where we come in.

We’ve been partnering with Austin businesses for more than 25 years to provide the best possible IT support.

Anything from user support to an entire network refresh, we make sure our clients are always up and running.

But what sets us apart from the competition is our culture.

We value the opportunity to learn and improve which is why we encourage technical certifications and even pay for them.

We also cultivate a truly collaborative environment.

Our technical staff is divided into teams so you’re able to work together on issues and get help whenever you need it.

What you’ll do: As a Systems Administrator, you’ll act as the primary technician for a subset of clients on your team.

These responsibilities will require you to maintain client satisfaction through the timely resolution of technical issues.

Your day-to-day activities will include serving as the escalation point for our help desk, troubleshooting technical issues, and assisting in project work.

A successful candidate for this position will have a passion for all things technology and helping others.

If you believe you would be a good fit for our fun, laid-back, but hard-working culture, follow the link at the bottom to submit your resume and cover letter.

Essential Outcomes Answer 10% of telephone calls received to your team per day.

Achieve no less than 75% of billable utilization.

Enter time entries on the same day no less than 98% of the time.

Meet Service Level Agreement standards on service tickets 80% of the time.

Key Duties and Responsibilities Troubleshoot and resolve Tier 1 and Tier 2 technical issues involving any of the following: Microsoft’s core business applications: Windows Server/Desktop, Exchange, SQL, SharePoint, O365 Remote access solutions: Citrix, VPN, Terminal Services.

Backup, business continuity, and disaster recovery solutions.

Networking: WAN and LAN connectivity, routers, firewalls, and security.

VoIP telephone systems.

Other hardware and peripherals.

Communicate often with clients and document all results.

Answer telephone calls and triage service tickets during peak times.

Serve as the primary technician for clients acting as the first line escalation point.

Maintain and update site and network documentation for all clients.

Participate and assist with onsite client visits and reviews.

Coordinate with the account manager to assist and advise in product purchases requested by clients.

Participate and assist in project work.

Maintain or improve technical proficiency via courses, exams, certifications, etc.

Participate in on-call rotation.

Other duties as requested.

Requirements Knowledge, Skills, and Qualifications Minimum of 1 year of experience working for a managed services provider, or 2 years of relevant IT experience An interest in obtaining IT certifications such as: Microsoft MCP, MCSA, MCSE, Citrix CCEA or CCIA, Cisco CCNA, CompTIA Net+, Security +, AWS or Azure An entry
– to intermediate-level of understanding of the technologies, solutions, troubleshooting and support required to help our clients Honest, dependable and full of integrity Possess a genuine desire to help others Take ownership of all tasks and commit to high quality results A track record of self-improvement and continuous learning Ability to seamlessly adapt to changes quickly Great sense of humor Interpersonal skills: telephone skills, communication skills, active listening and customer-care Organizational and project implementation skills Typing, writing and presentation skills Professional attitude and appearance

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