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TaskUs: Content Moderation


This is a Full-time position in San Antonio, TX posted July 16, 2021.

So what does a Content Moderator really do?

Think of yourself as someone who will ensure high-quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

So come on, now we need your full concentration because it’s time to imagine what it’s like being a Content Moderator.As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe.

You will apply a content policy to digital content and execute handling procedures with consistency.

The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site.

You will actively participate in employee assistance programs, program reporting initiatives, and training to foster the well-being of you and the employee community.

A Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs.

You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work.So what does all this mean for your day-to-day?

In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles.

In order to properly identify all of these items, you will be trained on how to enforce the client’s policies, and then use these policies to support the overall business.As a Content Moderator, you understand the importance of working hard and having fun!

You will be given daily time to participate in wellness activities such as dance parties, fitness challenges, wellness programs, video games, and team development exercises.Do you have what it takes to be a Content Moderator?Requirements:What is it we’re looking for?

Well since this is a Content Moderator we need someone with at least 2 year’s experience in content review or online operations.

What else?

We are also looking for someone with a BA/BS degree or with similar work experience.Now let’s get technical.

We’re looking for someone who has strong interpersonal skills, verbal and written communication skills, and most importantly empathy.

Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.TaskUs devotes considerable resources to the well-being of its employees.

Being a Content Moderator means participating in counseling sessions and other wellness programs:All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.All employees will attend wellness groups.Creating a Culture of Awareness and Prevention:TaskUs believes in being transparent with our new employees about their job duties and the possible impact.

Some of our campaigns include disturbing content.

Examples of these types of material may include but are not limited to:Child exploitation and abuseAnimal tortureGang ViolenceMurderHate SpeechAs a content moderator, it is important for you to know the potential risks related to this type of work.

While TaskUs is focused on employee wellness by having counselors on staff, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable.

Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.

Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them.

In addition, our programs empower employees to find and use their voices in a healthy and productive way.About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:Outstanding Medical, Dental, Vision and Prescription plans401k MatchPet InsuranceIn-house Wellness CoachesTuition and Professional Development Reimbursement PlansHundreds of Discounts with the Brands you Love and UseTaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.

Life is better with Us!

Find out what it means to work for a company that puts People before Profits!

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