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Team Lead, Contact Center Talent Acquisition


This is a Full-time position in Irving, TX posted September 4, 2021.

Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here .

Position Summary:
Reporting to the Senior Manager of Talent Acquisition, the ADT Recruiting Team Lead, Contact Center is responsible for leadership of a team of recruiters to meet organizational hiring goals. This role is highly visible and interacts with key business stakeholders on a daily basis to ensure Talent Acquisition is a trusted business partner. This position is also responsible for reporting and operational aspects to ensure the day-to-day- recruiting operation runs smoothly. Team Leads are also responsible for recruiting – to include sourcing, screening and qualifying exceptional candidates as well as providing a superior candidate experience throughout the hiring process. The role requires a recruiting professional who will demonstrate unparalleled integrity and high energy while working under minimal supervision.

• Leads a team of recruiters to meet organizational hiring goals on a weekly basis. This includes coaching, evaluating, in the moment feedback, team building, and setting expectations and accountability as necessary.
• Serves as a subject matter expert in recruiting tools such as the applicant tracking system (Taleo), video interview and texting platform, and job boards.
• Daily audits of requisitions, ensuring recruiter compliance with dispositions and interview scheduling.
• Builds and maintains strategic partnerships with key business stakeholders; holds a detailed understanding of assigned business units’ strategic direction, daily operation and policies.
• Collaborates with cross-functional partners in HR, Compensation and other appropriate departments to facilitate recruiting efforts, as required.
• Performs recruiting related duties to include interviewing, making hiring recommendations, evaluating, etc.
• Track and report key recruitment metrics. Ensure candidate funnel metrics are appropriate to meet hiring goals. Make insightful recommendations based on data.
• Will act as a first escalation for recruiting.
• Determine creative sourcing strategies to target the best possible external talent.

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