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Technical Assistance Service Engineer

Advantage Resourcing

This is a Full-time position in Plano, TX posted September 1, 2021.

OEM Technical Assistance Service Engineer – Located in Plano, TX
  • Assist dealership service technicians in troubleshooting technical problems at an OEMs On-Demand Contact Center. 
  • Combine your experience and repair knowledge with an expansive database to provide the latest fix information to dealership technicians via phone. Regularly collaborate with other service engineering teams to diagnose and provide the most accurate information to Fix It Right the First Time. 
  • Additional responsibilities may also include acting as a liaison with product engineering, publication and other service engineering personnel to resolve various service issues.

Required Skills: 

  • Must have hands-on skills as an automotive service technician, dealership experience, diagnostic/repair skills, customer service skills, PC Skills
  • ASE Certifications. Toyota, Lexus or Scion hands on dealership experience

Responsibilities:

  • Answering 30-40 inbound calls daily from different component groups such as Hybrid,
    Powertrain, Electrical, Body, and Chassis
  • Providing diagnostic and troubleshooting tips and resolution to dealership technicians
  • Updating and escalating cases to Tier II personnel, product engineers, and Field Technical Specialists on product quality concerns and issues
  • Assist in shadowing and mentoring new hire Tier I. (once fully trained and working to
    production standards)

 Required Skills and Experience:

  • Equivalent combination of Education and experience
  • 1-3 years’ dealership experience
  • Proficiency in MS Office Applications (Word) Internet Browsers
  • Working knowledge of product warranty, policies & procedures
  • Demonstrate ability to interface with Dealer Technicians via phone, email and
    written communication
  • Exceptional communication skills (verbal and written)
  • Diagnostic skills

Preferred Skills and Experience:

  • Bachelor’s Degree from an accredited 4-year college or university
  • 1-3 years’ experience within a client retail or complaint resolution environment
  • ASE Master Certification
  • OEM Master Certification
  • 5-10 years exp. Automotive Technician

About Advantage Resourcing

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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