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Technical Migration Specialist

Chargify

This is a Full-time position in San Antonio, TX posted May 15, 2021.

Our merchants are our top priority.

This person will find creative solutions to enhance the use of our product so it maps to customer use cases.

We’re looking for someone who shares our passion for our product and who will find ways to help our merchants succeed.

We want someone whose communication skills and empathy with our customers match their technical skills.

An enthusiasm for solving problems and helping others should shine through in all of your verbal and written interactions.
Your responsibilities will include:

• Help customers integrate our product into their systems through deep technical understanding of the application

• Help customers integrate our product into their systems through understanding of the customer’s business needs and accounting practices

• Consult and guide customers on the best way to accomplish their billing and business goals using Chargify

• Build and maintain strong, trusting relationships with Chargify’s customers as the primary technical point of contact during the onboarding process

• Documentation of workflows, diagrams, and technical information of the customers implantation

• Work closely with all cross-functional teams including onboarding managers, sales, support/customer success, marketing, and product development teams to help deliver exceptional customer experiences

• Record data based on customer pain points and set tasks to follow up as improvements are released

• Identify churn risks and additional revenue opportunities

• Identify and execute improvements of internal processes and procedures

• Perform product and feature demos, user training, and public facing webinars
• Escalate issues to Support and other internal teams as needed
Requirements
Required skills and experience:

• Minimum 2 years of related technical/development experience

• Experience working with APIs
– creating API calls, understanding of API frameworks
• Experience working with multiple development languages and diverse development teams
• Experience creating visual diagrams and flowcharts

• Experience writing scripts

• Experience using CSS & Javascript

• Ability to break down complex technical information into simple to understand material and conversations

• Working Knowledge of Ruby (bonus: Rails)

• Ability to understand business use cases as they map to product requirements & consult on strategic direction for both

• Resourceful and patient in handling complex situations that require gathering data and details from many sources to form a holistic view of the customer relationship

• Ability to change priorities quickly and work well under pressure

• Excellent written and verbal communication skills

• Easily adapts to new software applications and technologies

• Ability to provide clear and concise instruction

• Exceptional customer service skills

• Attention to detail

• Highly self-motivated & organized

• Ability to facilitate an onsite and in-person meeting with customers
Desired skills and experience:

• Experience working in the pre-sales and onboarding phase of a customer’s lifecycle
• Experience with project management tools (Asana, Trello, Smartsheets, Jira), CRMs (Salesforce, Hubspot) Google Suite applications, command line interface, rails console, and diagram/flowchart software
Benefits

• Medical, dental, and vision insurance plans

• Open PTO policy

• 9 paid holidays each year

• Company-paid Life and AD&D coverage with the option to purchase additional coverage
• Company paid Short Term Disability coverage

• 401(k) plan

• Medical and dependent care flexible spending accounts

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