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Affiliated Monitoring

This is a Full-time position in houston, tx posted March 29, 2023.


If you want to make a difference and are passionate about helping people, please read on.

Affiliated Monitoring is searching for a Trainer to deliver engaging new hire training and upskilling training for our monitoring/call center. The Trainer will spend most of their time training technical procedures and functions for handling various life and property alarms for our many dealers across the country. This role requires expert facilitation for a variety of new hire and ongoing training programs to include position and skill- specific training, communications, soft skills training, new hire training, and application training.

This position serves as a liaison in developing training modules and workshops that help employees learn essential skills in the workplace. The Trainer will be a part of the Learning and Development team and work closely with all stakeholders to ensure new hires and Monitoring Specialists are trained and skilled to be successful in their roles. This role requires a passion for learning, enthusiasm for developing people, and the ability to set examples of professionalism and success.

Trainer Responsibilities:

  • Administers, lead and train new hire classes with up to 20 participants, using various adult-learning methods, e-learning, and gamification, to maximize learner outcomes
  • Participates in our train-the-trainer environments to adapt to our existing and new training formats
  • Delivers engaging training courses, content, and activities for new and changing processes, and procedures, for incoming and existing Monitoring Specialists
  • Is willing to become a subject matter expert on our products, and procedures within the monitoring center within 4 months of the hire date
  • Closely collaborates with internal stakeholders in the ongoing development of training programs to consistently improve our quality and success
  • Participates in regular reviews of course materials and provides feedback to help improve curriculum
  • Works with new hires in the monitoring center during On the Job Training to provide support and ongoing coaching, and can seamlessly accommodate different needs for trainees
  • Measures learning outcomes and regularly provides thorough and encouraging feedback to mentor trainees
  • Responsible for performance management of new hires, including assessing skill level and providing feedback as needed
  • Executes the training in a variety of ways, including in person, remote and self-paced, module-based training for new and existing Affiliated employees
  • Creates training strategies, initiatives, and materials
  • Follows facilitator guide as outlined, including delivering content and handling of mock alarms
  • Displays level of classroom management
  • Coordinates mentors to assist with classroom and on the job training
  • Maintains and updates training databases and training files
  • Assists with special projects as assigned, including call monitoring and assessment


Experience Required:

  • A passion for training, guiding, and helping new hires and current specialists develop their skills
  • Bachelor’s degree, or at least 3 years experience in learning and development
  • Mentoring adults of all backgrounds and age groups
  • Content development experience for a training or education program
  • Leading engaging training sessions with success
  • Experience working with MS Office
  • Experience working with LMS platforms and curriculum development tools
  • Strong organizational and time management skills
  • Great ability to communicate and collaborate with all stakeholders
  • Professional development/certifications/coursework within the field
  • Ability to exercise initiative, judgment, and knowledge within scope of training responsibilities, in day-to-day activity of the department.
  • Is flexible and adapts to changes in schedules/projects to accommodate the training needs of the organization

What’s In It For You

From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you’d expect. However, Affiliated Monitoring is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety and security of people across the United States.

Benefits and Perks

  • Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package
  • Chance to grow by working with an experienced and talented team
  • Entrepreneurial work environment with the freedom to get things done
  • Make a true impact on our company and products with high-visibility and possibilities for career growth
  • Excellent location close to highways and public transportation
  • Excellent Comprehensive Insurance Coverage
  • 401(k) Retirement Savings Plan & Employer Match
  • Company Paid Life Insurance

Affiliated Monitoring is proud to be an Equal Opportunity Employer. Affiliated Monitoring provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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