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United Parcel Service: Dispatch Associate 1

United Parcel Service

This is a Full-time position in Palmer, TX posted June 23, 2021.

UPS Supply Chain Solutions is seeking a Dispatch Associate I, for its RTC to expeditiously dispatch drivers and agents for pickups, deliveries and other services with as few defects as possible while demonstrating a proactive approach to quality by checking jobs, flights, agents, etc.Responsibilities and Duties * Monitors and dispatches orders* Ensures all service orders are routed to correct destination* Extracts on boards and proof of deliveries information from drivers/agents* Answers inbound calls quickly and pleasantly and handles routine customer problems and questions* Enter orders and notifies the call center immediately and places delay noted into the online system, as the on boards are received* Updates air bill information, proof of deliveries, expenses and scheduling* Meets dispatch productivity and quality standards* Transfers the service orders to appropriate desks* Provides back-up for order pulling* Escalates problems and questions beyond the ability of the dispatcher to handle to a lead, supervisor or manager* Tracks lost shipments and communicates service problems to customers* Works in any shift, including rotating weekend shiftsKnowledge and Skills* Demonstrates ability to dispatch order with minimal errors* Possesses strong oral and written communication skills* Exhibits ability to type minimum 25 wpm* Displays working knowledge of Microsoft Office products* Possesses basic geography knowledge* Demonstrates ability to work in a fast paced environment with attention to details with minimal supervision* Knowledge of RTM/OMS Preferred* 2 years of experience in dispatch and customer service PreferredUPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by lawWe welcome those with experience in jobs such as General, General, and General and others in the General to apply.

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