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Ursus: Qa Analyst

Ursus

This is a Full-time position in Austin, TX posted July 2, 2021.

Job Title: QA AnalystLocation: Austin, TXDuration: 1 YearSummary:Perform quality audits of Emergency Request tickets that have been completed by operational teams to ensure that all tickets were completed in strict accordance with applicable law, company’s terms of service, and internal policies and guidelines.Remain up-to-date on key workflow changes, operational guidelines, and policy updates.Handle multiple workflows and a large volume of ticket audits based on specific market needs.Multi-task, prioritize and pivot to other responsibilities as needed.Provide analysis support to the team as needed, including trends and metrics.Skills:2+ years of experience in analytics or quality reporting.

Experience as a quality auditor, auditor, legal assistant, paralegal, social worker, or former law enforcement preferred.Strong critical thinking skills, attention to detail, and high EQ.Experience working independently and exercising judgment.Experience driving priority cases through process to resolution.Experience using various computer systems, internet technology and software (including PC, Mac, MS Office, online research, etc.).Experience working with traumatic, sensitive and potentially offensive content (i.E.

suicide, child safety, and terrorism) preferred.Conflict management and negotiation experience.IND123

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