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Veterans Preferred – Delivery Services Specialist (Guest Experience Lead)


This is a Full-time position in San Antonio, TX posted August 9, 2021.

Military Veterans are Encouraged to Apply.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Guest Services Specialist possesses strong leadership, communication, and relationship skills. They assist in supporting managerial leadership by coaching, giving direction, and may include trianing, scheduling, and payroll. The primary duties include, but are not limited to:

  • Oversee all Guest Services Attendants to include supervising and dispatching in house requests such as food and beverage orders including pool orders, Uber Eats, Mail, Floral Delivery, luggage delivery/retrieval, etc.
  • Rooms Control to include rooms blocking, detailing of all arrivals, reviewing all ‘specials’, ‘traces’, and matrix management
  • Reply to all incoming emails (Upgrade and Quality inbox) in a timely manner
  • Work with Guest Experience Manager to arrange and execute all welcome delighters and guest amenities
  • Manage multiple systems to include Zingle, HotSos, and Mobile Ordering ensuring all are being responded to and completed in the allotted time
  • Assist Front Desk with answering phone calls by providing guest with hotel facility information and answer questions relating to the hotel and local area
  • And all other duties as assigned

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