Visitor Experience Associate
The Alamo Trust, Inc.
This is a Contract position in Hollywood Park, TX posted November 24, 2022.
The Visitor Experience Associate is responsible for facilitating daily Visitor Experience at the Alamo Complex and ensuring the visitor experience is consistently outstanding for all guests. NO Experience needed, will train.
DUTIES, RESPONSIBILITIES & ESSENTIAL FUNCTIONS
- Greets & welcomes visitors upon their arrival and helps orient them to the Alamo by letting them know the wide range of programming and activities available.
- Assists visitors with way finding around the Alamo.
- Provides information and monitors conduct of visitors and adherence to site rules at assigned posts.
- Accurately answer visitor questions regarding a wide variety of topics including general Alamo/Texas history questions, directional questions and questions about tourism & other attractions in the San Antonio area by utilizing information received during training.
- Assists visitors with queue forming for entry into the Church and other Museum spaces.
- Monitors and controls visitor flow into Museum spaces at entry and exit points. Reports any issues with visitor flow to Supervisors.
- Responds to visitor concerns and complaints by utilizing information received during training. Reports any concerns to Supervisors in a timely & efficient manner.
- Sells Audio Tours & Guided Tours to visitors, coordinates will call pick up of online purchases & organizes guided tours.
- Facilitates showing of orientation film regularly as well as assisting visitors with queue forming and seating in theater.
- Provides professional, efficient, and approachable support and excellent customer service to visitors and staff alike.
- Liaises with contracted staff (Photogenic & Event Network) to ensure smooth visitor operations and a good visitor experience.
- Assists with special events that take place at the Alamo throughout the year.
REQUIRED QUALIFICATIONS
- Must have excellent customer service skills.
- Must be a confident public speaker able to work with groups of all ages and backgrounds.
- Must be able to interact with various personality traits and continue to maintain a professional demeanor with both staff & visitors alike.
- Must be responsible, flexible, punctual, and able to work well under pressure.
- Must possess a positive attitude.
- Proficiency in cash handling preferred.
- Must be able to work any shift including weekends, nights, and holidays; and/or work extended hours if required.
- Must be able to work during peak visitation demand such as summer and holiday seasons.
- Must be willing to work outdoors in adverse weather conditions including rain, extreme cold and extreme heat or humidity.
- Satisfactory completion of background check and post-offer drug and alcohol testing.
