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Voice Engineer- 100% REMOTE

Modis

This is a Full-time position in Dallas, TX posted September 8, 2021.

Hi I have an urgent requirement with our direct client, please find the job description below and if you are interested please share your resume on syed.dilawar@modis.com for further process.Job Title: VOICE ENGINEERLocation: RemoteDuration 12 months contractMINIMUM REQUIREMENTS: (“Must have” Qualifications) 3+ years of experience of designing, implementing, and supporting any cloud-hosted contact centers would be a plus or willing to learn.Contact center, routing, IVR setupCall center design Technical trouble shooting Hands-on experience with IVRs, call & dial plans, ACD queues, SIP, etc. Expertise with omnichannel (call, email, chat, etc.) systems and skills-based routing is a must 3+ years of experience working with voice-related platform integrations: Any CRM (Salesforce, Zendesk, ServiceNow etc.) WebRTC/CTI APIs & integrations relevant Salesforce certifications and/or Trailhead badges are a big plus call recording and workforce management/optimization APIs & integrations Bachelor’s degree in Computer Science, Information Technology or related technical field DESIRED SKILLS/QUALIFICATIONS/SYSTEM EXPERIENCE: (“Nice to have Qualifications”) Deep understanding of customer service methodologies and key contact center metrics Presentation and communications experience with executive-level audiences Strong project management skills with the ability to quickly react to changing priorities and deadlines Delivery of documentation and training to individual contributors and managers as part of past projects Proven work examples of hardware & software evaluation, selection, deployment, support and ongoing vendor management Solid understanding of the contact center market landscape and the major vendor solutions Familiarity with design thinking, customer journeys, and current best practices in customer experience

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