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Williams Lea: Office Services Team Lead

Williams Lea

This is a Full-time position in Lancaster, TX posted September 6, 2021.

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms.

We connect people, processes and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team.

Our 6,000 world wide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations.

With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

Williams Lea is hiring for an Office Services Team Lead to work at our Dallas location Monday to Friday from 8:00 am to 5:00 pm!

Pay: $20.07 hourlyBenefits:MedicalDentalVision401kPTOLife InsurancePrescription Drug PlanFlexible Spending AccountDomestic Partner BenefitsCommuter Benefits Do you enjoy delivering exceptional customer service to clients?

This position could be for you!

Responsibilities include workflow coordination in one or more of the following areas: mail distribution, copy services, intake, hospitality, conference room set-up, reception assistance and other general office services duties as needed.

Job dutiesCoordinate workflow within the team, prioritizing jobs and delegating duties to associates.Experience working with mail and reprographics a mustAssist the team in completing large jobs i.E.

large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packagesEnsure team provides outstanding service to client, while building strong customer relationships.Produce required reports on schedule.Communicate with manager and client on job or deadline issues.Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.Monitor work-flow to ensure jobs are completed efficiently, accurately and within deadlines.Make sure that team is following standard operating procedures at all times.Train new employees on policies and procedures.Handle sensitive and/or confidential documents and information.Maintain all logs and reporting documentation as required.Additional duties as required by client and manager.Must be able to lift up to 50 lbs.

on a regular basis.

Job qualificationsHigh school diploma or equivalent experience.Minimum of five (5) years office service services experience in mail and reprographicsFive (5) years of experience working as a lead or supervisorSkilled in the use of fax, mail, phone & and/or digital reprographics equipment.Familiar with general fax, mail and reprographics proceduresAbility to handle sensitive and/or confidential documents and information.Ability to work in a fast-paced team environment.Attention to detail with emphasis on accuracy and quality.Ability to prioritize work to balance multiple projects and deadlines.Exceptional customer service skills.Intermediate computer skills required.Must be able to lift up to 50 lbs.

on a regular basis.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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