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Zipcar: Member Services Associate

Zipcar

This is a Full-time position in Houston, TX posted June 16, 2021.

The Member Services Associate is responsible for providing customer service and support to Zipcar customers by handling or routing issues that are escalated from the Call Center.

Please note This is an entry-level position.

To learn more about Zipcar, what we do, and how we do it, visit zipcar.Com.

For further employment opportunities, visit www.Zipcar.Com/careers This is an entry level position – recent college grads are encouraged to apply.QualificationsCollege degree preferredMust pass Zipcar driving history requirements, Pre-Employment background check and drug screenPrior experience in customer service role.Excellent customer service skills.Basic computer skills.Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.Interpersonal skills the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.Oral communication the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skillsWritten communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written informationAdaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected eventsDependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.ResponsibilitiesResolves issues according to Zipcar policies; escalates non-routine issuesEducates members on Zipcar policiesMay assist new members with Zipcar procedures, process applications, and send cardsAssists other departments as needed, such as Fleet Operations, Sales and MarketingMay perform office management duties such as ordering supplies, answering phones, etc.Liaises with Corporate Member Services to discuss problems, identify trends and share solutionsProvides timely follow-up and resolution to member issuesAt established sites, may specialize in specific area of operation or handle more complex issuesAs a member of the Zipcar Team you will receive:Competitive CompensationCompetitive Benefits PackageFree MembershipDiscounts on services, products and much moreWhile we appreciate every applicant’s interest, only those under consideration will be contacted.

We regret that phone calls will not be accepted.

EOE

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