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Benchmark La Cantera Resort & Spa: Server Assistant– Signature, Inspired By Chef Andrew Weissman

Benchmark La Cantera Resort & Spa

This is a Full-time position in San Antonio, TX posted September 2, 2021.

Benchmark’s company culture is central to our management philosophy.

The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication.

We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:Signature:The menu is straightforward and beguiling, featuring Andrew’s contemporary interpretations of classic dishes — fresher, brighter versions of traditional cuisine enlivened with unconventional Texas spirit.

We seek out the world’s finest ingredients and sometimes look no farther than our own backyard, where the herb garden brings just-picked flavors to your table.

Local and organic ingredients change the menu as the seasons peak and wane, but the constants are quality, flavor, artistry in the kitchen and a warm welcome when you walk in the door.The Signature Server Assistant is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests.

S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware.

The Signature Server Assistant will assist to maintain the Resort Standards and shall strive to provide exceptional service to both internal and external guests at all times.

Job Description:Essential Job Functions:Clears and resets tables according to specifications of restaurant standardsAdheres to steps of service using the service standards manualEnsures tables are pre-bussed throughout shiftRemoves plates and silverware from table as guests are finishedEnsures silverware is polished and china and glassware is not chippedWorks diligently to avoid breakage and lossKeeps refillable beverages always fullNotifies server when brining coffee, tea or other beverages to tables to ensure proper chargesCompletes all opening, on-going and closing side work and manager on duty as signed off on workStocks/restocks appropriate linensStocks/restocks work stations with appropriate glasses, plates and saucersInforms server of any potential guest issuesRemoves dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitationProvides general resort information for guestsOffers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa including use of guest name & good eye contact with each guestMaintains an up to date working knowledge of all resort amenities as well as any special eventsInteracts with resort staff in a professional manner, assisting other departments with necessary informationUp sells other resort services and amenities to guestsFamiliarizes him/herself with all menusAttends mandatory monthly department meetings and appropriate resort and division meetingsAnswers questions and/or makes recommendations on menu itemsPerforms food preparation duties such as bread & butter set-ups, condiment preparation, filling water & ice tea pitchers and any other prep as neededVerifies the table positions are correct; and the floor around the tables is clean and free of debrisAssists servers with monitoring tables for customer satisfaction, quality and additional serviceAddresses any guest issue promptly and with concernProvides assistance to resort staff as neededMaintains constant awareness of safety issues, (i.E.

broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).

Reports all safety incidents to on-duty supervisorActs with responsibility towards all company property, supplies and equipmentRemains alert, courteous and helpful to the guests and colleagues at all timesOther duties as assigned Experience and Education:High school diploma or equivalentPrior hospitality experience preferredAt least one year high volume restaurant experience as a server assistant preferredAt least one year food & beverage experience preferredAdequate wine, beer and mixed drink knowledge preferred Job Requirements:Must be a United States citizen or possess a valid work permitMust be able to read, write and speak EnglishMust be at least 18 years of ageMust be able to accurately follow instructions, both verbally and writtenMust possesses excellent communication skillsMust be professional in appearance and demeanorMust be able to work under pressureMust be able to work in a fast paced environmentMust have excellent listening skillsMust always ensure a teamwork environmentAbility to work a flexible schedule that may include evenings, weekends and holidaysMust have the ability to deal effectively and interact well with the guests and associatesMust have the ability to resolve problems/conflicts in a diplomatic and tactful mannerMust have a passion for creating an exceptional experience for all guests.

Working Conditions:Must be able to stand and walk throughout the shiftMust be able to frequently lift and carry up to 25 lbs at shoulder heightMust be able to occasionally push/pull up to 75 lbsMust be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally Benefits and Perks:Free MealsGym Membership DiscountsSix Flags DiscountsShoes for Crews ProgramBenchmark Associate Room Rates (for family and friends as well!)Golf Course DiscountsF& B DiscountsFree ParkingSpa DiscountBenchmark Perks401KPaid Time Off (Full-Time Associates)Medical Benefits (Full-Time Associates)Sick Pay (Full-Time Associates)

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