This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Find jobs in Texas today!

To post a job, login or create an account |  Post a Job

  Jobs in Texas  

Bringing the best, highest paying job offers near you

previous arrow
next arrow
Slider

New

2020 Companies: Samsung Retail Sales And Service

2020 Companies

This is a Part-time position in Houston, TX posted September 19, 2021.

Overview: Where: Samsung SES-L Retail Stores in High-Traffic LocationsWho: Experienced Retail Sales AssociatesJob Title: Sales and Service Associates Samsung Electronics America and 2020 Companies have partnered to hire experienced part-time Sales and Service Associates within the retail space.

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services.

At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As a Sales and Service Associate, you will work directly with customers and indirect service team to make appointments, level 1 diagnose devices and begin creating a service repair ticket for the customer.

The Sales and Service Associate will exceed the customers expectations for repair services while driving best in class experiences that deliver world class customer satisfaction and sales.

Some of your day-to-day tasks:Responsible for all store performance and the customer experience within the locationProvide level 1 diagnostic support for all customers mobile devices including mobile phones, wearables and computingProvide support in scheduling customer service appointments and managing queueHandle customer escalations for service customersWork closely with service repair team, as well as peers within the store, to build and maintain strong relationships, while providing the best consumer experienceEngage consumers by showcasing key features and benefits, selling products, assisting with the setup of new/current devices and troubleshooting issuesProvide follow up phone calls to verify appointments for customers and provide them with the necessary information on how to prepare their device for serviceAre able to work in a fast paced environment with a high sense of urgencyPatient and enjoy solving tough problemsTake pride in explaining and helping others understand problems and solutionsThorough–no detail goes unnoticedSelf-motivated, but also enjoy contributing to a teamHave the ability to switch gears quickly and readjust your focus appropriatelyOther duties as assignedRequirements:1 – 3 years of retail experienceUse personal wireless device (cell phone) to clock in/out per shift using store Wi-FiTechnical Knowledge: Proficient in Android HardwareMust be able to work retail Mall hours (nights/weekends/holidays)Outgoing personality; able to relate at all levelsHigh School diploma or equivalentVideo interview within 24 hours of screeningBackground checkNot Required, but Preferable:Retail and mall experience a plusBackground in mobile phones or similar technology a plusBilingual (Chinese/Korean/Spanish) speaking a plusJob Contact: sredmond@2020companies.com Duties and Responsibilities:Job Description:The sales and service expert will be expected to drive an interactive consumer experience by promoting the newest client mobile devices, phones, tablets, wearables and accessoriesThey will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their personal, work, and school needsExpert will work closely with all brand and agency management, as well as peers within the store, to build and maintain strong relationships, while providing the absolute best consumer experiencePassionately engage consumers by showcasing key features and benefits, selling products, assisting with setup of devices and troubleshooting issuesDisplay effective communication and presentation skills, for one-on-one or group interactions, with an ability to capture attention of an audiencePromote excitement around brand ownership, building consumer loyaltyMake a significant impact on sales by meeting personal and store sales goals, and ensuring a world class consumer experienceProven ability to work independently and in a team environmentComplete work reports, daily activities, consumer contact list for events, support with product stocking, reporting and other duties as assignedEducate and share product features and benefits with consumers, understanding the needs of different types of consumers visiting the storeAbility to work in a fast paced environment with a high sense of urgencyCan document customer issues in our state-of-the-art help desk applicationsComfortable working with time tracking tools, updating tickets from computers or mobile devicesAre outgoing, friendly, and ready to start every day with a positive attitudePatient and enjoy solving tough problems.

Take pride in explaining and helping others understand problems and solutionsListening, talking, and working with people makes you happy, working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take onHard worker with a history of getting things done carefully and efficientlyThorough-no detail goes unnoticed.

Self-motivated, but also enjoy contributing to a teamHave the ability to switch gears quickly and readjust your focus appropriatelyProvide support in scheduling customer appointments and managing queueHandle customer escalationsManage concierge team breaks and coverageProvide coaching and support opportunities to concierge teamProvide support in scheduling customer appointments and managing queueOther duties as assignedQualifications:Bachelor’s Degree Preferred1 3 years of retail experience plus 1 year supervisory or management experience working with any of the larger wireless carriers is a plus, including consumer electronics storesTech-savvy and enjoy working with interactive technology devicesPresentation skills, experience in giving presentations in small or larg

Please add your adsense or publicity code here (inc/structure/adsfooter.php)