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Brand Rep Coordinator (Merchandiser Coordinator)

Franklin Retail Solutions

This is a Full-time position in Dallas, TX posted June 11, 2021.

Company: Franklin Retail Solutions is in the Sports Business. We work with the best brands in the Sports, Outdoor, Fitness and Health industries. We develop retail marketing, merchandising and training programs, manage a network of over 500 field professionals who execute the programs, and analyze the results for the brands we represent.

Purpose: The Brand Rep Coordinator serves as the primary contact between management and the field force consisting of independent merchandising contractors, the Brand Reps. The Brand Rep Coordinator ensures that projects are assigned correctly, properly scheduled and accurately completed within the defined periods. The position acts as direct support for the field team through consistent and effective communication, facilitation and execution of monthly projects, and coordination of quality assurance initiatives. The qualified candidate must be a motivated, enthusiastic and self-directed manager who is able to work effectively in both a team environment and independently. This position is full-time and the candidate must live within the Dallas, TX area.


  • Management experience preferably within the merchandising and/or retail industry.
  • Retail and/or merchandising experience.
  • Advanced to intermediate skills using Microsoft Office including Word, Excel, Outlook, and PowerPoint and Google Suite
  • Ability to navigate web-based systems.
  • Exceptional oral and written communication skills and efficient time management skills.
  • Proven ability to work under tight deadlines and manage multiple concurrent projects.
  • Proven analytical and innovative problem-solving skills.
  • Excellent interpersonal and conflict resolution skills.
  • Ability to travel as required.


  • Supervision of Brand Reps as assigned.
  • Primary contact for the Brand Rep.
  • Ensures minimum of 97% completion of monthly reports.
  • Reviews monthly completion projections to develop a strategy for coverage of all territories within the district utilizing the field team of Brand Reps.
  • Finalizes onboarding and training of new Brand Reps.
  • Reviews 100% of all new Brand Rep reports for at least three months, resolves issues with reports during the auditing process, and seeks to maintain quality of information within all reports for the district.
  • Monitors Brand Rep payroll each pay period to ensure Reps are paid accurately.
  • Monitors and analyzes work volume within territories and makes recommendations for boundary changes and/or recruitment needs to the Director of Operations.
  • Ensures quality issues are resolved by scheduling in-store audits and/or conducting follow-up orientations, as well as recommending recruiting strategies when applicable.
  • Ensures that the field team has current and applicable materials and/or supplies from clients.
  • Provides leadership and direction to the field team through the dissemination of information for new and/or existing projects.
  • Attends daily, weekly and/or monthly conference calls with management and field teams as appropriate.
  • Develops, recommends and executes effective and feasible solutions to challenges and obstacles raised by the field team and/or the management team.
  • Responds to and follows through with details to assure quick resolution of inquiries from field team, management team and/or clients.
  • Consistently communicates with management to provide updates on field accomplishments, progress, and/or concerns of the field team.
  • Maintains extensive contact with the management team, the field team, and clients, using telephone and internet communication in a professional manner.

Knowledge, Skills, and Abilities:

  • Ability to interact and communicate with individuals at all levels of the Company.
  • Ability to work as part of the management team to achieve corporate goals.
  • Ability to establish priorities and proceed with objectives without supervision.
  • Demonstrates a positive attitude towards clients, field representatives and employees.
  • Knowledge of the sporting goods industry and/or research methods to learn about the industry.
  • Knowledge of business development, budgeting and projections.
  • Ability to adhere to Company policies and procedures.
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