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Access Services Representative III

Baylor Scott & White Health

This is a Full-time position in Frisco, TX posted June 7, 2021.


The Access Services Representative 3 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. This position provides support on special projects, account maintenance, and reports; serves as a mentor to other employees; and may be responsible for covering supervisory assignments as necessary.


Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Registers patient at multiple locations andr work multiple areas within the department. Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally. Can be assigned to obtain patient information in order to assign, control and log appropriate service accommodations for patients admitted to Medical Center.

Coordinates special transfers according to room availability and admission approval from other medical facilities.

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and bad debt accounts. Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (ex; wheelchairs), when applicable.

Functions as a super-user and subject matter expert of the department. Monitors daily workflows and notifies management of trends. Communicates trends and monitors work flow for an optimum patient experience. Depending on assignment, may serve in an interim position covering supervisory assignments.

Trains and mentors staff. Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Adheres to compliance with regard to order validation, cash policy requirements, Government Payor requirements and patient safety requirements for appropriate patient identification. Depending on assignment, verifies all cash deposits are balanced and performs quality assurance checks.

Provides support on special projects, account maintenance and reports.


2 year of healthcare or customer service experience or education equivalency required.

Proven ability to problem-solve, perform critical thinking.

Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

SCHEDULE: Full Time/Flex schedule (as needed)


Our competitive benefits package includes the following
– Immediate eligibility for health and welfare benefits
– 401(k) savings plan with dollar-for-dollar match up to 5%
– Tuition Reimbursement
– PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level


– EDUCATION – Associate’s or 2 years of work experience above the minimum qualification

– EXPERIENCE – 2 Years of Experience

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