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Customer Care Representative

GameGuard

This is a Full-time position in Argyle, TX posted September 3, 2021.

Job Description Our growing outdoor apparel and accessory company is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies that can be critical for offering quick and accurate assistance to customers. Familiarity with hunting, fishing, and outdoor apparel is a plus Job Responsibilities: Communicate effectively with both business to consumer and business to business customers by answering product questions and making recommendations about products as appropriate Establish new customer accounts Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Refer advanced cases to management for resolution, providing background information as necessary Anticipate customer needs, following up with previous customers to offer reorders or additional services Review and enter customer orders Work with Sales Reps to keep them informed of customer inquiries and needs Enter P.O.’s Process Returns Appropriately respond to social media customer service inquiries Job Requirements: Prior Customer Service experience Quick Learner Problem Solving Good listening and phone skills Conflict resolution Multi-tasking Positive, upbeat attitude and disposition Great Spanish and English Verbal and Written Communication Preferred Advanced Knowledge of Shopify, Shopify Apps, NetSuite, RF Smart, ShipHawk, and Excel is helpful Benefits: 3 Weeks Paid PTO per Year (Accrued per Pay Period after initial 90 days) Medical and Dental Package Company matching 401k Company Description GameGuard is a growing outdoor apparel and accessories company. With a unique camouflage pattern, the company specialized in the hunting apparel industry and has spent the past decade expanding into other markets. As a growing company, GameGuard is looking for long term employees who wish to grow with the company.

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