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Customer Care Representative

Carrier Enterprise

This is a Full-time position in Houston, TX posted May 16, 2021.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc.

CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories.

CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.

Company website:

Carrier Enterprise currently has an exciting opportunity for a

Customer Care Representative in Houston, Texas.

Job Responsibilities
Assist customers with placing their online orders, while including up-selling procedures to achieve a truly great customer experience through real-time calls, emails and live chats Troubleshoot and resolve customer inquiries regarding online orders, passwords, sign-on issues, and other online-related questions.

Support sales growth by educating customers on the products, programs and promotions being offered.

Seek out new business opportunities making outbound calls to existing or new customers Assist in the design and execution of marketing and sales strategies Collaborate internally for continual process improvements

Education/Qualifications:
College degree or currently enrolled in college with a major in marketing, business or related field is preferred.

High school diploma required.

2 years’ experience within an eCommerce environment OR a desire to learn quickly Excellent telephone and written communication skills Demonstrated proficiency with computers and technology The ability to resolve conflict Demonstrated problem solving and decision-making skills Conflict management skills, the ability to multitask and maintain a professional composure The ability to maintain a positive work atmosphere even under stressful situations A “can-do” attitude, a winning spirit, and the desire to help others Experience with CRM software (ex.

Salesforce), digital content creation, and eCommerce platforms a plus Prior HVAC experience a plus
All full-time employees are eligible for the following benefits:
Medical, Dental, and Vision insurance Paid Time Off (PTO) and Paid Holidays 401(k) plan with company match Employee Stock Purchase Program Health Savings Account Employee Assistance Programs Wellness Rewards Company-paid Life Insurance and Short-Term Disability Insurance and much more!

Carrier Enterprise is an Equal Opportunity Employer.

All applicants applying for employment must be authorized to work in the United States.

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