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Field Service Representative

eXcell

This is a Full-time position in San Antonio, TX posted April 24, 2021.

At eXcell™, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
 
* * * Contract to Hire Opportunity * * *

We are currently in need of a Dispatch Support Tech to perform break-fix work in the San Antonio area (in and around 78214) Standard hours are Tues – Sat/ 9am – 6pm with on-call rotations required to include nights and weekends. 

  • Technician will travel to each client’s location to provide services
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  •  Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer.
  • Will perform Printer support including hardware break-fix, IMAC, and project work
  • Works under general supervision

Required qualifications:

  • 2+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
  • 2+ year(s) of customer service experience
  • Reliable transportation required (this is a driving position – reimbursed accordingly)
  • Must be able to work staggered or late shifts possibly including evenings and/or weekends
  • Need to be very personable as they will be interacting with a wide range of users and environments
  • Ability to work on a ladder or lift required
  • Ability to lift up to 50lbs. required

Preferred qualifications:

  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience would be a bonus

 

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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