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Field Service Representative

Hartwig

This is a Full-time position in Irving, TX posted August 21, 2022.

Job Description:
The Job

A Field Service Technician (Service Engineer) contributes to the success of Hartwig by keeping our customers’ CNC machine tools running at peak operating levels. The customers we serve are in a variety of industries and rely on the Hartwig team to repair, inspect and troubleshoot their equipment. This position supports our Texoma Region based in our Dallas, TX office. Main responsibilities of this full-time role include:

Conducts high quality, efficient and timely repair and installation of CNC machines
Recommends modifications and improvements to machines, equipment and processes
Trains and instructs customers on service, repair and proper installation
Uses software and electrical tools to find damaged work parts and identifying permanent solutions to repair computer controlled machines and accessories
Ability to complete necessary tasks in our service software and timecard system on a daily basis
Travels to customer sites, usually within 3 hours from home, with occasional overnight travel

The Skills

Individuals who ideally fit this role should meet the following qualifications:

Formal education or training in troubleshooting, repair and installation of CNC Machines preferred
4 years of demonstrated mechanical and electrical experience preferred
Experience installing and troubleshooting hydraulic, pneumatic and electrical systems.
Experience repairing and servicing CNC machines preferred
Field Service experience with electro mechanical equipment (i.e. HVAC, printing presses, etc.)
Ability to work independently, a go getter that finds the next customer that needs our help
Good driving record and valid driver’s license to ensure fleet vehicle insurability

The Organization, The Team and Our Benefits

Hartwig’s team of over 200 professionals throughout the U.S. is dedicated to helping manufactures control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances.

Compensation is also a key element in your decision to join the Hartwig team. Our 401k program typically has a 20% match and team members are bonus eligible.

As a Service Engineer at Hartwig, you will also be provided a uniform allowance, laptop, cellphone and company vehicle.

With over 60 team members who have been with us 10 years or longer and over 12,000 installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team.

Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer – M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Associated topics: calibrate, customer service, equipment, field service, field service technician, machine maintenance, maintenance mechanic, mechanical, millwright, troubleshoot

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