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Houston Zoo: Membership Representative

Houston Zoo

This is a Full-time position in Houston, TX posted June 21, 2021.

Membership Representative6200 Hermann Park Dr, Houston, TX 77030, USA Req #363 Thursday, May 27, 2021Our Purpose: The Houston Zoo connects communities with animals, inspiring action to save wildlife.

We take pride in supporting efforts that save wildlife from extinction by working to implement comprehensive conservation strategies and developing partnerships to increase knowledge and support in communities.

The Houston Zoo focuses on saving wildlife through reducing threats that face species in the wild.

This includes action to reduce plastic pollution and paper use, promote sustainable seafood and sustainable palm oil, recycle electronics, and address pollinator decline.

We also protect the counterparts of zoo animals, like lions, sharks, cranes and toads in the wild through partnerships with other global wildlife-saving organizations.

Every member of our staff makes this possible by ensuring extraordinary animal care and guaranteeing the zoo’s operations contribute to protecting animals in the wild.

Our staff strengthens the zoo, making it possible to protect 20% of the lion population in Africa, save sea turtles through the elimination of plastic bottle sales, among other wildlife successes.

By joining the Houston Zoo team, you save animals in the wild!A successful candidate in this role will be comfortable and confident at serving as an “ambassador” providing outstanding guest services to current and prospective Zoo members.

This position is a customer service focus where you are expected to promote memberships through sharing their knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision.This position is required to work many weekends and holidays throughout the year.Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.

Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.Responsibilities:Answer member questions and assist members with questions, comments and concerns.Update and make changes to member accounts.Maintains customer service standards according to established guidelines.Provides exceptional internal and external customer service.Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experienceCollects cash or other payment from guests, determining amount due and change required and records payments, balances register while working in the member services window.Performs routine accounting and money handling tasks related to receiving, recording and depositing customer payments and fees.Sell memberships to the general public as part of a rotation of each station within department as neededOperates computer and other office equipment in an efficient and effective manner, verifies vouchers, forms and documents for computational errors.Assist the Membership department with special events as requested.Must be available to work numerous weekends and holidays.Experience/Qualifications:3 years of experience in and customer service within a high-volume operation with heavy customer contact is desiredAbility to maintain a high level of confidential informationMust be able to multi-task and prioritize workloadAdvanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.Proficient in speaking Spanish preferred, but not required Other detailsJob Family Business Operations Pay Type Hourly Travel Required No Travel % 0 Telecommute % 0 Job Start Date Thursday, June 3, 2021

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