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Inside Sales Representative

UnitedHealth Group

This is a Full-time position in Dallas, TX posted June 10, 2021.

You’re looking for the next great thing for your career. How about creating the future of health care? Optum Frontier Therapies is a new pharmacy services business pioneering a better approach to care for patients with rare diseases; we are on a mission to support people with compassion while creating access to therapies at the frontier of health care. With us, you’ll find a fast-paced, passionate and professional culture where you can use your talent and our resources to make a huge impact—ensuring that all people, no matter how unique, have the ability to access a better tomorrow. Take this opportunity to start doing your life’s best work.(sm)

What makes your career greater with Optum Frontier Therapies? You’ll work with expert and enthusiastic peers, be part of a culture focused on both clinical outcomes and business results and contribute to a growing team that prides itself on learning, evolving and challenging the status quo.

The Senior Inside Sales Representative in Optum Frontier Therapies will be on the team of an exciting new business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare.  As a new Optum business, we are building on our strengths but also challenging the status quo. We are creating a business that is designed to specifically serve the unique needs of rare disease patient populations and support the emerging therapies, which require enhanced services and new capabilities over traditional specialty pharmacies. Our mission, ‘supporting people with compassion while creating access to therapies at the frontier of health care,’ and vision, ‘that all people, no matter how unique,  can access a better tomorrow’ are what drive and motivate us, as part of the larger UnitedHealth Group mission ‘to make the health system work better for everyone.’

The Senior Inside Sales Representative will be responsible for strategically developing and growing provider relationships in order to drive prescription volume to the pharmacy and meet or exceed sales goals. This is a brand-new team that will support the unique providers diagnosing and treating rare diseases with complex therapies, including gene therapies. A highly visible position charged with ensuring high satisfaction with providers and their staff in order to achieve the goals of strong relationships that drive initial business and sustain it for the long term.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Create and maintain a database of current and potential customers using a CRM tool.
  • Develop a strategy for achieving growth targets (prescription volume, new patients, new providers) for the drugs dispensed or distributed by Optum Frontier Therapies
  • Communicate with established and potential customers via outbound calls and approved electronic messaging to generate new and repeat business
  • Understand customer needs through active listening and identify sales opportunities.
  • Work closely with marketing and sales leadership to ensure sales collateral is relevant for the unique needs of providers engaging with Optum Frontier Therapies
  • Understand the competitive landscape and be competent on product offerings to succeed in establishing Optum Frontier Therapies as the pharmacy partner of choice.
  • Work closely with internal teams to relay market intelligence so the teams can respond and continually improve services to meet customer needs
  • Identify and solve issues with top providers and institutions to maintain a favorable business relationship
  • Represent Optum Frontier Therapies at strategic customer meetings or conferences as selected by sales leadership
  • Understand the payer landscape and develop strategies to maximize the potential of contracted relationships

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associates Degree or higher
  • 3+ years’ experience in an outbound call center or a related inside sales role
  • Excellent phone and cold calling skills
  • Comfort with navigating different personnel within medical practices to get to key decision makers
  • Proven ability to set priorities and meet key objectives of the business
  • Customer service centered approach
  • Documented history of meeting and exceeding sales goals
  • Strong written and verbal communication skills
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Specialty Pharmacy or pharmaceutical / medical sales to healthcare providers
  • Basic understanding of medical terminology
  • Proficiency in Microsoft Office and CRM software such as
  • Ability to work independently while remaining engaged with team
  • Vision and desire to build something new and different in the market
  • Be a team player and collaborate across functions

Optum Frontier Therapies has the vision that all people, no matter how unique, can access a better tomorrow.

Focused on reimagining specialty pharmacy for patients with rare disease and advanced therapeutics, we work a little harder. We aim a little higher. We expect more from ourselves and each other.

Now we’re looking to reinforce our team with people who are decisive, brilliant – and built for speed.

Come to Optum Frontier Therapies, part of UnitedHealth Group, and share your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Colorado Residents Only: The hourly range for Colorado residents is $21.63 to $43.27. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Inside Sales Representative, Rare Disease, Specialty Pharmacy, Salesforce, CRM, Call Center, Customer Service, Medical terminology, Healthcare, Dallas, TX, Texas, Chicago, IL, Illinois, Detroit, MI, Michigan, Orlando, FL, Florida, Las Vegas, NV, Nevada

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