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Payment Processing Representative

First American Payment Systems (CareerRookie)

This is a Full-time position in Burleson, TX posted June 19, 2021.

As a Payment Processing Representative, you will be responsible for processing payments for government/municipality customers and resolving any payment issues to ensure customer satisfaction.

Job Requirements:
Process inbound calls to the point of resolution; effectively and accurately handle customer payment inquiries, complaints, and requests for payment information.

Maintain strong, open communication with co-workers, Supervisors, Managers, and other departments.

Strive for excellence in customer satisfaction by providing courteous service to all internal and external customers.

Answer varied questions regarding Certified Payments operations from customers.

Encourage open communication by listening attentively and actively.

Obtain and forward information to other Certified Payments departments and sales associates as needed.

Work closely with other departments to research and fully resolve customer issues.

Assist with any overflow calls from Customer Service queues due to low staffing or high call volume.

Adapt and effectively utilize various internal computer applications.

        Adhere to all departmental and company policies.

Show initiative in reviewing and implementing departmental policies and procedures, as well as suggesting new processes to improve efficiency and customer satisfaction.

Exhibit leadership capabilities by maintaining above average attendance, a positive mental attitude, the utmost integrity, and professional demeanor.

Maintain excellent call stats relating to number of calls taken, average call length, quality assurance, average hold time, adherence, etc.

Complete miscellaneous projects as assigned by Management staff.

Qualifications:
Prior customer service experience in a call center environment is required.

Bankcard industry experience preferred, but not required Compelling and articulate speaker with the ability to present information in a clear and concise manner to a variety of audiences.

Excellent customer service and communication skills, both verbal and written.

Maintains careful attention to detail and accuracy, completing multiple or repetitive tasks, and demonstrates a commitment to accuracy and quality.

Competently analyzes and prioritizes information to make appropriate recommendations.

Highly productive with minimal guidance or supervision.

Ability to work independently in a multi-task environment, as well as part of a team.

      Solves problems by gathering information and evaluating options.

Experience informing clients, superiors, peers, and direct reports based on their information needs.

Track record of maintaining quality standards for the team and implementing quality processes.

Manages time effectively and prioritizes completing tasks to meet deadlines.

Has excellent attendance and completes quality work on time.

Knowledge of computer software systems including Microsoft Outlook and Microsoft office applications.

Bilingual (English/Spanish) is preferred.

EOE

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