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Sales Representative (Bilingual – Spanish/English)

ChenMed

This is a Full-time position in Houston, TX posted June 25, 2021.

ChenMed is transforming healthcare for seniors.

We provide big answers to big problems in health care delivery.

ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology.

These things allow us to provide world-class primary care and coordinated care to the most vulnerable population – moderate
– to low-income seniors who have complex chronic diseases.

Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system.

Our model allows us to practice medicine the way it should be practiced.

By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships.

Our model also drives and enhances compliance with treatment plans.
As a result of our efforts, our patients realize lower hospital admissions.

Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry.

Read more about our results and the value of the ChenMed model.
As a company, we are making a difference in the lives of seniors and the health care system overall.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.

Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.

Plans, coordinates and executes local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).

Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.

Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.

Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests.

Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.

Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.

Leverages marketing and sales tools to identify solutions and sell to new customers.

Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce).

Utilizes CRM tool to document interactions with clients and ensures effective management of leads.

Provides monthly activity calendar reflecting community access points and new tabletop venues.

Creates penetration plans and initiatives in key target markets and channels.

Recovers dormant customers via sales tools and marketing campaigns.

Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model.

Delivers prescribed presentation in front of large audiences.

Develops all distribution channels to support new patient enrollment growth.

Uses all sales tools provided to ensure efficiency and collection of pertinent data.

Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.

Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors.

Develops and executes specific broker and partner strategies and plans.

Engages with new patients through and beyond their first appointment.

Maintains relationships with enrolled patients to positively impact retention.

Helps address and resolve customer complaints and issues.

Performs other related duties as assigned.

COMPETENCIES:

Instills trust

Gaining the confidence and trust of others through honesty, integrity, and authenticity
Follows through on commitments Is seen as direct and trustful Keeps confidences Practices what he/she preaches Shows consistency between words and actions
Results driven

Consistently achieving results, even under tough circumstances
Has a strong bottom-line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others
Action oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Readily acts on challenges, without unnecessary planning.

Identifies and seizes on new opportunities Displays a can-do attitude in good and tough times Steps up to handle tough issues
Effective communication

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages the open expression of diverse ideas and opinions
Resiliency

Rebounding from setbacks and adversity when facing difficult situations
Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences
Networking

Effectively building formal and informal relationship networks inside and outside the organization
Builds strong formal and informal networks.

Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know-how
Customer focus

Building strong customer centric relationships and delivering customer-centric solutions
Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships
Persuasiveness

Using compelling arguments to gain the support and commitment of others
Positions views and arguments appropriately to win support Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others
KNOWLEDGE, SKILLS AND ABILITIES:

High business acumen and acuity

Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment

Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections

Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Excellent interpersonal and problem solving skills.

Must have the patience and ability to engage customers in conversation

Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers.

(e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)

Must have the ability to be flexible and creative in dealing with customers.

Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers.

Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy

Good keyboarding skills are needed.

Ability to accurately type a significant number of words per minute

Spoken and written fluency in English

Bilingual is a plus

Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises

This position required use and exercise of independent judgment

At ChenMed, If you are an innovative, entrepreneurial minded, over-achiever who is extremely passionate in helping people and revolutionizing Healthcare again, we are that dynamic and exciting company you are looking for!

After applying, we encourage you to “follow” us on LinkedIn (ChenMed) as well!

This way you can stay informed and up to date on what’s happening around our organization and start your path to becoming part of our FAMILY!

EDUCATION AND EXPERIENCE CRITERIA:
Bachelor’s degree in Marketing, Business Administration or a related field OR additional combination of formal education, training and experience above the minimum will b

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