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Vitalogy Skincare: Patient Services Representative

Vitalogy Skincare

This is a Full-time position in San Marcos, TX posted August 26, 2021.

Position Summary: This position under general supervision, operates as part of the care teamperforming a variety of functions such as greeting patients, patientregistration, insurance coverage and verification, scheduling and telephonemanagement.Essential Duties and Responsibilities The following duties and responsibilitiesgenerally reflect the expectations of this position but are not intended to beall inclusive.

Other duties may be assigned.

Provides front desk support and customer service satisfaction topatients in a courteous and professional manner in accordance with performancestandards Answer telephone promptly and in a polite and professionalmanner Accesses EHR to communicate to clinical staff members and/orproviders telephone encounters using SBAR format and/or appropriate smartphrases Balances cash sheet and cash drawer in accordance withestablished standards Operates a multi-line telephone consoleExperience Requirements Minimum one-year experience in customer service, preferably in arelated clinical environmentEducation, Licensure& Certification Requirements High School diploma or equivalent Associates degree or related healthcare certification, preferredKnowledge, Skills and Abilities Requirements Strong attention to detail and accuracy, professional attitude,reliable Ability to handle confidential and sensitive information Ability to communicate in an active multi-office environment Ability to efficiently operate all job-related office equipment Ability to follow or provide verbal and written instructions Ability to relate to persons with diverse educational,socioeconomic and ethnic backgrounds Basic to intermediate computer operation Mathematical and/or analytical ability for basic to intermediateproblem solving Specialty knowledge of systems relating to job function PSR 1052

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