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Warranty Service Representative

David Weekley Homes

This is a Full-time position in San Antonio, TX posted August 9, 2021.

David Weekley Homes is seeking a Warranty Service Representative to join our San Antonio team.This position requires someone who is self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfactionJob Responsibilities:* Coordinate and schedule repairs with contractors and customers* Follow up, inspect and insure accurate completion of all repairs* Hold contractors accountable for results* Instruct customers on how to maintain their homes as well as communicating what items are not warrantable* Manage your budget* Handle multiple tasks, as well as projects within designated timeframes* Say “no” when necessary and overcome objections in a professional manner* Responsible for achieving high levels of customer satisfaction* Performing minor repairsJob Requirements:* A positive attitude and good social/interpersonal skills are essential* Must be able to deal with and remain calm in confrontational situations and deal with negativity* Previous experience in the home building industry and/or some home repair experience is helpful* Previous experience in a customer service environment* A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 13 times. David Weekley Homes builds in 20 markets across the U.S. and is the largest privately-held builder in America. We offer an excellent benefits package that includes:* Health Insurance – Medical, Dental and Vision* 401k and discretionary 8% match* Employee Stock Ownership Plan* Profit Sharing* Vacation, Holidays & PTO* New Home Discount for Team Member & Family* Community Outreach* And More!

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