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Telecommunications Specialist

Sedna Consulting Group

This is a Full-time position in San Antonio OR Austin, TX posted June 5, 2021.

Location San Antonio or Austin, TX. Candidates must be local or within a reasonable distance to the location where you will be covering (Austin or San Antonio, TX) This position requires 100 local travel. If for any reason the candidate needs to travel overnight all expenses are paid. Summary This is a front line customer service position responsible for equipment functionality, customer satisfaction and the overall customer experience. Job Responsibilities The Operations Technician duties and responsibilities include, but are not limited to Installation, configuration, operation and maintenance of IP (datavoice) and telecom communications equipment, including associated DNSDHCP configuration Use of IP and telecom communications testing equipment Use of software and hardware tools to identify and diagnose network status and problems Conducting complex network monitoring, equipment installation and maintenance activities Testing and turn-up of new circuits andor equipment, including cross-connects and any other wiring Troubleshooting and repair of complex IP (datavoice) and telecom communications equipment hardware or configuration issues, within defined service level agreement periods Direct customer interface on install and repair requests related to new equipment installs and overall functionality of IP (datavoice) and telecom communications equipment Documentation of all activities per defined procedures Prepare daily documentation as required to status and close install and repair requests MentoringTrainingCoaching of less experienced employees Follow client’s Processes and procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations for the SoA Data Center Maintain excellent Visio documentation skills Basic Qualifications MACD (move, add, change, delete) work experience with CISCO andor Nortel PBX systems Experience in a data network andor telecom environment Experience working on complex assignments in IP communications (datavoice) and telecom equipment installation, operation, and maintenance activities Hands on experience with the following Cisco Unified Communications System configuration and management, including Call Manager, Unity, IPCC, HUCS, CISCO, CER Nortel BCM, Nortel Succession, Mitel Cisco Layer 2 3 switch and router configuration and management Layer 2 and Layer 3 VLAN configuration and management Routing Protocols FWSMs and ASA Isolation of network outage causes and service restorations 2+ years experience in the operation and maintenance of Cisco switches and routers Experience with IPTelecom testing equipment Strong customer service and documentation skills Strong Microsoft Office skills Outlook, Word, Excel Valid Driver’s License and Satisfactory Driving Record Must be able to lift or move up to 50+ pounds Must be able to work off hours, on call and during holidays The ability to understand and communicate using technical concepts, practices and terminology The ability to self-manage responsibilities in order to achieve daily results The ability to navigate, understand, and implement actions within Cisco IOS, and other technologies Preferred Qualifications Cisco CCNA or CCNP certification a plus BICSI certification a plus Experience working in a team-oriented, collaborative environment Experience in a higher education environment Experience provisioning Cisco Call Manager Experience managing customer request via email telephonically while keeping the queue at manageable levels Experience with inspectors and leaders of the construction, MACD, and billing activities for customer Work Environment Wear appropriate safety equipment and follow company safety procedures Work independently and with other team members to complete job assignments and meet deadlines Perform clean up, work with power, lift boxes and equipment Work on ladders lifts Maintain a Valid Driver’s License Drive and maintain a rental or company vehicle Frequent driving work out of doors in all types of weather

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