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This is a Contract position in Austin, TX posted March 22, 2022.

Driver Manager

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities). To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home. Wayfair Delivers is an exciting, fast-paced, and high-visibility initiative and we are looking for team members who can help disrupt the status quo and redefine an industry through the ultimate home delivery.

What You’ll Do

  • As a Driver Manager you will play a key role in defining innovative home delivery best practices to drive network wide improvements
  • Provide direct input into the existing processes and tools (both technical and physical) and make recommendations for changes/improvements
  • Lead, coach, and develop a team of driver supervisors, driver leads, delivery drivers and associates to drive defined delivery KPIs, and collaborate to solve immediate day to day operational issues
  • Oversee daily load out and all driver activity, including but not limited to: delivery visits, truck load audits, and customer follow up
  • Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the operation
  • Identify headcount needs and help recruit, screen and hire your team
  • Proactively monitor order management and routing systems to optimize routes
  • Drive a culture of safety and compliance, partnering with the internal safety group to ensure all OSHA and DOT regulations are being met

What You’ll Need

  • Strong leadership skills with previous team management experience
  • Strong administrative, organizational, managerial and communication skills
  • Analytical ability necessary to gather and interpret data, and develop, recommend, and implement solutions
  • Proven ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
  • Proactive in identifying areas of opportunity and driving process improvements
  • Familiarity with routing technologies and strategies
  • Customer focused and proactive in solving customer issues when needed
  • Demonstrated senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs
  • Home Delivery or Final Mile Experience is preferred
  • Familiarity with Excel and SQL are a plus.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

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