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Driver Dispatcher


This is a Full-time position in rowlett, tx posted April 6, 2021.

Summary:  The Dispatcher will work closely with Company leadership and field operations to ensure resource demands are met. This mission critical role will receive and dispatch calls from Drivers and field management, handle all incident and collision reports, and use problem-solving skills to resolve capacity issues as they arise.  Key DutiesAdjust operational plans by assigning Drivers to open schedules and transitioning Drivers to different locations, ensuring that the number of available coaches meets the schedule demandReceive all incoming incident and collision calls, complete the necessary reports and communicate to appropriate personnelDocument and report on the status of schedules and operational capacity in assigned geographical area for the future 12-24 hoursUtilize active listening skills and exercise considerable diplomacy to establish and maintain good working relationships with internal and external customers and Company departmentsKeep track of DOT and FMCSA regulations and understand union Collective Bargaining Agreements to ensure compliance with Driver operationsQualificationsHigh School Diploma Required, some College Degree Preferred1 year of customer service experienceMust be willing and available to work a variety of shifts in a mission critical 24/7 environment, including nights, weekends, and holidaysSkillsExcellent verbal and written communication skillsAbility to make quick decisions and solve problemsProficiency in MS Suite: Outlook, Excel, Word, and TeamsThorough knowledge of United States geographyAbility to work independently with little supervision and prioritize multiple tasks

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